Hyatt Events Executive / Manager in MUMBAI, India

Description:

Main Duties

Implementation of Standards

  • To follow all Hyatt Events Standards for answering phone enquiries, handling email enquiries, preparing proposals and contracts, conducting Hotel Tours, planning Events, creating Event Confirmations, Event execution and Event follow-up

  • To fully and correctly useDelphi

  • To maintain complete records of all sales agreements, contracts and quotes for the hotel as per Hyatt’s Policies & Procedures.

  • To ensure that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.

  • Submits Sales report to Assistant Director of Event Sales in a timely manner.

  • Provides accurate reporting of business booked to the Event Sales Coordinator for monthly consolidation.

  • Prepares and ensures all Events Orders are distributed to concerned department in a timely manner.


Customer Service


· Entertains and conducts Hotel inspections to clients whenever required.

· Spends time in each function/ event to ensure that the functions/ event are managed well by the Events team.
  • Establishes and maintains strong relationship with the established clientele and constantly explores into new business opportunities.

  • Together with your Event Sales Team, to be primarily responsible for converting all incoming leads.


o To answer incoming telephone enquiries and acknowledge emailed enquiries within two hours of receipt o Where required, to handle last minute leads from enquiry to conversion to the day of the event. o To undertake telemarketing activities to identify new business opportunities where required. o To follow the Hyatt Standards in relation to the conversion of Event leads. o To deliver the brand promise and provide exceptional client service at all times o To provide courteous and professional service to our internal customers in other departments o Meets and greets VIP guests upon arrival/ departure. o Conducts regular Market Surveys and Competitor Researches. o Entertains and conducts site inspections to relevant Companies representatives/ Government officials/ delegates whenever required. Profitability o To meet your designatedrevenue targets. o To assist with the preparation and regular update of the departmental budget o To continuously seek ways to maximise revenues and profits by cross selling and up-selling other hotel facilities and services Sales and Marketing o To fully utilise the correct photography, presentation material and approved selling phrases for all forms of client presentations Learning and Development o To take responsibility for your own learning and development o Complete your initial Personal Learning Plan and take advantage of the numerous learning and development opportunities that are available within Hyatt o To invest in your own appreciation of taste and style by extensive reading and exposure to trends with other luxury brands and services o To take responsibility for increasing your knowledge of all aspects of our food and beverage product and service *Meetings* * * · To attend (and prepare for) a daily briefing,Event Confirmationmeetings and any other meetings as required

Qualifications:
* Degree in Sales * Relative Work Experience

Primary Location: IN-MH-Mumbai
Organization: Hyatt Regency Mumbai
Job Level: Full-time
Job: Catering/Event Planning
Req ID: MUM000558

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.