Hyatt Room Service Order Taker in NEW DELHI, India
Description:1. Accurately take Guest orders by means of Phone, ensure that Guest name, Room number, time of Guest order and Delivery timings are clearly registered. Follow established phone courtesy standards and actively sell food and beverage using up-selling techniques. Receive guest restaurant reservations and requests for Private Dining Room according to established hotel standards. 2. Input Guest orders in Micros and issue guest check for each order. Ensure all special guest requests are very well explained to the kitchen via Micros. In case of guests with dietary restrictions inform the Manager on duty and the Chef. 3. Make knowledgeable, informed and articulate recommendations and suggestions regarding all menu items. Offer information on all menu items, beverage items and help guest with food and wine Pairings, advise guest with approximate time frame for preparation, delivery and answer any other general guest questions. 4. Monitor guest orders and ensure that all guest orders are delivered within the quoted time. The Guest order tickets should have both what time the order was taken and the delivery time. 5. Coordinate guest amenities with Executive office and follow up with front desk and Housekeeping of any room changes, cancellations, do not disturb rooms. 6. Assist the Room Service staff during peak times and help in coordinating and setting up Room service tables for servers. Provide general supervision and coordination of Room Service Servers. 7. Responsible for issued banks, payments, change and accuracy of closed checks. Accurately calculate, monitor and pay gratuities to food and beverage employees. Conduct shift end reports and forward them to the accounting department. 8. Take ownership within reason of any special Guest request or Guest Complaints and if needed refer to Manager on duty.
Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Room service Order taker. Good customer service, communications and interpersonal skills are a must.
Primary Location: IN-DL-New Delhi
Organization: Hyatt Regency Delhi
Job Level: Full-time
Job: Food and Beverage/Culinary
Req ID: NEW006562
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.