Hyatt Rooms Assistant Manager in NEW YORK CITY, New York


At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Rooms Assistant Manager responsibilities include assisting in overseeing any area in the Rooms Division. This can include the Front Office, Concierge, Housekeeping, and Guest Relations.

This individual is responsible for telecommunications, in-house reservations and in-room dining order taking. As a highly visible role within the hotel it offers the opportunity to provide the highest level of guest satisfaction according to luxury standards. Further responsibilities include:

  • Assisting, leading and enhancing guest experience from VIP pre-arrival to post departure activities by planning and coordinating with related hotel departments and colleagues.
  • Maintain professional and healthy relationships with all departments within the hotel
  • Respond to a variety of guest request with corrective analyzing and brand standards

    Within the Housekeeping role, the individual is responsible for assisting in the oversight of the entire housekeeping area, to include public areas and night cleaning. This requires a solid understanding of housekeeping and laundry supplies and pars and will assure all safety and security policies and procedures are followed. Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc. is helpful. These responsibilities may also include staff training, development and scheduling. Room Assistant Manager will promote an atmosphere that insures customer and associate satisfaction. This position reports directly to the Director of Housekeeping and requires a strong attention to detail and the ability to effectively deal with guests, other departments and team members.

    Duties may also include training, staff development and scheduling.

    Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Primary Location: US-NY-New York City
Organization: Park Hyatt New York
Pay Basis: Yearly
Job Level: Full-time
Job: Hotel Operations
Req ID: NEW006756

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.