Hyatt Assistant Guest Experience Manager-JDV Oceanside in OCEANSIDE, California
The Assistant Guest Experience Manager possess strong leadership, communication and relationship skills. This person is expected to support the guest experiences, and ensure the resorts approach is proactive in nature in efforts to exceed our guest expectations prior to departure. This role will lead the guest recovery process, as well as implementing a proactive communication with top tier guest requests prior to arrival. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. The Assistant Guest Experience Manager may have responsibilities within the Rooms Operation. This position requires knowledge of hotel services, local events and venues, and transportation options.
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
A true desire to satisfy the needs of others in a fast paced environment.
Refined verbal and written communication skills.
Experience and thorough understanding of guest services.
Self-driven, as well as self-starter.
Skilled at analyzing guest data analytics.
Work well in a consistent high stress, and pressure environment while maintaining a high level of customer engagement.
Hotel/ Resort experience preferred.
Supervisory/managerial experience preferred.
Open availability required to work weekdays/weekends, holidays, mornings, mid-days, afternoons, evenings.
Primary Location: US-CA-Oceanside
Organization: JDV Oceanside
Pay Basis: Yearly
Job Level: Full-time
Job: Guest Services
Req ID: OCE000043
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.