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Hyatt Guest Services Supervisor in OLYMPIC VALLEY, California

Description:

A luxury California resort in an idyllic mountain setting, Resort at Squaw Creek rests at the base of Squaw Valley, which is the site of the 1960 Winter Olympics, and is just minutes from North Lake Tahoe.

Our AAA Four-Diamond resort offers ski-in/ski-out access to Squaw Valley | Alpine Meadows. Squaw Creek's dramatic lobby, with its floor-to-ceiling windows, overlooks a cascading waterfall and the breathtaking Sierra Nevada Mountains. 405 luxurious resort rooms and suites (https://www.destinationhotels.com/squawcreek/accommodations) , complete with resort-style kitchenettes, fireplaces and LED flat-screen TVs, comfort guests with a "mountain meets modern" ambiance at our resort in Squaw Creek.

Our Guest Services Supervisors possess strong leadership, communication and relationship skills. They are expected to support senior leadership by developing and assuming basic management responsibilities. This role leads other colleagues by coaching, giving direction and may include training, scheduling, payroll and interviewing. Guest Service Supervisors lead colleagues in significant service providing positions that may include bell, concierge, door, and valet. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. This position requires knowledge of hotel services, local events and venues, and transportation options.

Due to COVID-19 cleanliness protocols, this role may call for new duties to ensure safety and cleanliness of frequent touch points and all colleagues must adhere to our COVID-19 prevention plan: wearing mask, temperature check and cleaning/disinfecting areas outside department.

Qualifications:

  • A true desire to satisfy the need of others in a fast paced environment

  • Refined verbal and written communication skills

  • Experience and thorough understanding of guest services

  • Teamwork and leadership mentality

  • Must be able to work a flexible schedule including evenings, weekends, and holidays

  • Must have a valid Driver's License to support Valet operations

Primary Location: US-CA-Olympic Valley

Organization: Resort at Squaw Creek

Pay Basis: Hourly

Job Level: Full-time

Job: Guest Services

Req ID: OLY000534

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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