Hyatt Guest Service/Concierge Assistant Manager in OSAKA, Japan
Guest Service/Concierge Assistant Manager
Hyatt Regency Osaka
About Hyatt Regency
In 1967, Hyatt Regency Atlanta opened its doors to American civil rights leaders who had been turned away elsewhere. They called it the "Hotel of Hope." Our mission of bringing people together and fostering connections continues today, at more than 175 Hyatt Regency hotels and resorts worldwide.
About the role
Hyatt Regency Osaka is currently seeking a Guest Service/Concierge Assistant Manager who will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Guest Service/Concierge Assistant Manager is responsible for including assisting in the oversight of the guest service department which may including bell staff, door staff, valet and concierge team. This position will also have duties that include staff training, development and scheduling. This is a highly visible role within the hotel and offers the opportunity to provide the highest level of guest satisfaction at Hyatt.
- Ideally with a university degree in Strategic Marketing or Hospitality/Tourism management.
- Minimum 2 years work experience as Assistant Manager or Team Leader – Guest Service(Concierge) in an international hotel
- Well developed communication and customer relations skills.
- Good problem solving, administrative and interpersonal skills are required
- Fluency in spoken and written English and Japanese is essential
A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces.
Our values of Empathy, Creativity, Fun, Humility, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek into how our colleagues experience the brand, check out #InAHyattWorld, #WorldofHyatt, andHyatt.com.
If you are looking for a fulfilling career, please apply now.
Primary Location: JP-Kansai-Osaka
Organization: Hyatt Regency Osaka
Job Level: Full-time
Job: Guest Services
Req ID: OSA000138
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.