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Hyatt Reservations/Revenue Coordinator (Multi Property) in PHILADELPHIA, Pennsylvania

Description:

The Reservations/Revenue Coordinator’s primary focus is reservation duties, including handling guest room reservation requests for the hotels, providing guests with hotel facility information and answer questions relating to the hotels and local area.

More specifically, responsibilities include:

  • Creating room blocks

  • Entering group rooming lists

  • Posting prepayments

  • Billing no-show reservations

  • Detailing resumes, including setting up routing

  • Ensuring VIP reservations are set up correctly

  • Making guest reservations in person, by phone or through email

  • Reconciling third party reservations needs

  • Preparing needed and requested reports

  • Maintaining and managing crew room blocks

  • Building room packages

  • Working closely with Sales and Marketing Team

  • Attending scheduled pick up meeting

Qualifications:

  • Highly motivated individual who thrives in a fast-paced environment

  • Superb interpersonal skills, including the ability to quickly build rapport with both customers and colleagues, particularly over the phone

  • Refined verbal and written communication skills

  • Proficiency in general computer knowledge with experience using computers for a variety of tasks, must have excellent typing skills

  • Extremely detail oriented and organizedwith excellent time management skills

  • Two years of customer service experience preferred

  • Three years of full-service hotel experience preferred

  • Must be available to work flexible schedule including mornings, evenings and weekends

Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

Hyatt is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity

Primary Location: US-PA-Philadelphia

Organization: Hyatt Centric Philadelphia

Pay Basis: Hourly

Job Level: Full-time

Job: Administrative

Req ID: PHI001941

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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