Hyatt Group Rooms Coordinator in RENTON, Washington
The Group Room Coordinator will work from the Bellevue Washington location located at 15325 SE 30th Pl, Bellevue, Washington 98007 or from the Cle Elum Washington location located at 3600 Suncadia Trail, Cle Elum Washington 98922.
This is a Full-Time position with Medical, Dental, Vision, Short Term Disability, Life Insureance and other like benefits to include Paid Time Off
Manage group room reservations and inventory through effective administration and attention to detail to maximize room revenue and ensure complete guest and meeting professional satisfaction.
Work with the Event Planning Manager and Group Clients with group rooming lists, reservation changes, and group billing – according to contract and email history.
Reviews all contracts to ensure accuracy of rates, dates, billing inventory levels and that miscellaneous information is accurate and concise.
Create and maintain group room blocks. Ensure all reservations have correct billing, and all other necessary information.
Monitor group pick-up, communicating reservation due dates to clients on regular basis. Maintain and audit reservation due dates and room inventory for all groups.
Report any group pick up concerns to the Director of Reservations and the Director of Revenue Optimization.
Leads weekly group pickup meeting along with Director of Revenue, attended by Event Planning Managers, Director of Reservations, Director of Sales, and Front Office Manager.
Run group arrivals lists for future arrival dates, and no-show reports daily.
Check for duplicate reservations – by calling all multiple same name reservations to ensure accuracy of guest names, and any special requests.
Check for group reservation errors and contact caller of the reservation or group contact accordingly to obtain and verify information.
Supply information on all groups booked by the Sales Department to Reservations enabling the Vacations Sales Specialists to properly take calls in reservations. Ensures that the correct group sales process is in place and complete and that accurate guest data is obtained.
Complete Group Commission Report, after group’s departure.
Monitor room type availability daily to ensure group blocks are balanced.
Run all pertinent reports for groups such as rooming list and pick up and other ad hoc reports as requested.
Input and audit rooming lists for call in groups for booking accuracy, billing and notes.
Input rooming list for rooming list groups within 1 business day of reciept
Answer all questions from the reservation agents or assist with guests with group questions.
Attends group pre-conventions meetings if required.
High school education or GED equivalent;
Must have a strong working knowledge of Springer Miller Systems or other PMS system.
Previous Envision experience is a plus.
Must be able to type 35 w.p.m. and have computer knowledge;
People Person - must possess a professional, positive presentation and strong motivation to provide exceptional customer service;
Must be able to work in a flexible environment-position will be seasonable, so in “off peak” times, assistance with front office tasks, reservations sales and other jobs as needed.
Must be able to work a flexible schedule to include weekends, evenings and holidays;
Ability to thrive and succeed in a fast-paced, demanding work environment;
Ability to use office equipment in an efficient and effective manner;
Strong organizational skills;
Basic computer skills including proficiency with Microsoft Office software suite;
Ability to read and comprehend instructions and multitask;
Ability to work as a team-player and accept assignments from multiple individuals.
Primary Location: US-WA-Cle Elum
Pay Basis: Hourly
Job Level: Full-time
Req ID: CLE002450
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.