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Hyatt Assistant Operations Manager - Front Office (Full-Time) in SAN DIEGO, California

Description:

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences.

The Assistant Operations Manager- Rooms is responsible for oversight of day to day processes and colleagues of the hotel’s Rooms and Food & Beverage divisions consisting of the Front Office, Housekeeping, Guest Services, PBX, Security, Laundry, Recreation, Food & Beverage Outlets and Banquets. Duties would include but are not limited to resolving guest concerns, scheduling, coaching and counseling, maintaining department standards, staff development, interviewing/hiring, payroll and supporting the team members within these respective areas. The Assistant Operations Manager- Rooms is also responsible for maximizing room revenue, controlling expenses, and driving the highest level of customer service and scores. This individual conducts department meetings and pre-shifts to maintain open communication with colleagues.

Rooms experience preferred.

Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Hyatt has a very competitive benefit package for colleagues, which may include:

  • Complimentary or Discounted hotel room nights

  • Unlimited colleague and friends & family discounted room rates

  • Bereavement and jury duty pay

  • Vacation, sick, new child leave

  • Medical, dental and vision Insurance, discounted prescriptions

  • 401(k) w/ match

  • Direct deposit

Global Care and Cleanliness Commitment/ COVID-19 safety procedures:

At Hyatt, our colleagues and guest safety and wellbeing is our priority. In order to protect our colleagues and guests, we have implemented safety procedures for each department.

  • Personal protective equipment provided or required

  • Plastic shield at work stations as applicable

  • Daily Wellness Checks

  • Social distancing guidelines in place

  • Sanitizing, disinfecting, or cleaning procedures in place

Qualifications:

  • A true desire to satisfy the needs of others in a fast paced environment.

  • Refined verbal and written communication skills.

  • Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.

  • 2-3 years of progressive hotel rooms management experience preferred.

  • Service oriented style with professional presentations skills

  • Hotel/Hospitality degree an asset

  • Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line

  • Must be proficient in Microsoft Word and Excel

  • Must have excellent organizational, interpersonal and administrative skills

Primary Location: US-CA-San Diego

Organization: Hyatt Regency La Jolla

Pay Basis: Hourly

Job Level: Full-time

Job: Front Office

Req ID: SAN025616

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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