Hyatt Operations Host/Front Office (Full-Time) in SAN DIEGO, California
Front Office/Operations Hosts are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt as a Front Office Associate. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you!
Job Duties and Expectations:
Handle guest check ins/check outs in accordance with hotel credit/cash handling policies.
Follow the hotel’s rate structures, discounts and sell/upsell strategies.
Coordinate all guest requests, inform guests of hotel services, features and room amenities
Prepare, set up, stock, take down, clean and provide quality beverages and food products, adhering to all recipe and presentation standards.
Handle guest problems with courtesy, empathy, sincerity and care, both verbally and through written communication.
Create and cancel guest reservations through Reserve according to hotel policy
Create conversations and share a moment by making a real connection with the guests.
Prepare incoming guest reservations according to guests preferences
Perform other tasks as assigned by management.
Assist guest with any luggage or package handling or delivery.
Answer incoming hotel calls and monitor all telecommunication systems.
Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.
Monitor CCTV and communicate any security concerns.
Use of various hotel specific technology such as Zingle, Opera, Reserve, Hotsos, Colleague Advantage, Infrasys etc.
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.
Hyatt has a very competitive benefit package for colleagues, which may include:
Complimentary or Discounted hotel room nights
Unlimited colleague and friends & family discounted room rates
Bereavement and jury duty pay
Vacation, sick, new child leave
Medical, dental and vision Insurance, discounted prescriptions
401(k) w/ match
Hyatt is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity
A true desire to satisfy the needs of others in a fast paced environment.
Flexible availability; including weekends, holidays, am/pm shifts
Refined verbal and written communication skills
Ability to stand for long periods of time.
Use your past hotel job experience to make a difference at Hyatt. For immediate consideration for the Front Office Associate position, click Apply Now and complete an application for the Front Office Associate position on the Hyatt Careers Site!
Primary Location: US-CA-San Diego
Organization: Hyatt Regency La Jolla
Pay Basis: Hourly
Job Level: Full-time
Job: Front Office
Req ID: SAN025533
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.