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Hyatt Operations Supervisor in SEATTLE, Washington

Description:

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences.

Operations Supervisors possess strong leadership, communication, and relationship skills. They are expected to work in many operational areas within the hotel; with a primary focus on the rooms division (front office and housekeeping). The Operations Supervisor responsibilities include assisting senior management in day-to-day tasks, overseeing staff, assigning job duties, managing guest relations, and stepping into multiple different roles within the rooms division to ensure the continued success of the hotel. At times, this role may be required to support our restaurant, Frolik Kitchen Cocktails, in a similar capacity. The ideal candidate for this position will thrive in fast paced settings, be eager to learn, and be able to adapt to changing environments and job duties quickly.

Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.

This is not your typical career opportunity. This is the Hyatt Touch.

Job Requirements:

  • Schedule flexibility required. Ability to work weekends and holidays, a varied mix of day and evening shifts, and the possibility of some overnight shifts.

  • Step in as a Guest Service Agent; including checking guests in/out, ensuring proper billing, and acting with exceptional customer service.

  • Responsible for inventories, supply orders, and knowledge of equipment necessary for the day-to-day operation.

  • Resolve or refers to senior management all guest concerns, complaints or suggestions in a continuous effort to provide superior guest service.

  • Assist and make recommendation in the training, development, and direction of the Rooms Division.

  • Communicate and collaborate with other departments to ensure any issues are resolved efficiently.

Qualifications:

  • One year front office supervisor or manager experience required.

  • Prior housekeeping or restaurant supervisor experience preferred.

  • Knowledge of front office policies and procedures, bell desk, concierge desk, telephone, reservations and required accounting procedures.

  • A true desire to satisfy the needs of others in a fast paced environment.

  • Refined verbal and written communication skills. Ability to effectively read, write and speak English.

  • Proficient in general computer knowledge.

  • Extremely detail oriented and organized.

  • Ability to effectively train, direct, and coach staff.

  • Eager attitude towards learning and career development.

  • Ability to work without consistent supervision.

Primary Location: US-WA-Seattle

Organization: Motif Seattle

Pay Basis: Hourly

Job Level: Full-time

Job: Front Office

Req ID: SEA003190

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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