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Hyatt Assistant Manager-Front Office in SHANGHAI, China

Description:

  • 通过礼貌及有效的方式,处理所有宾客及内部顾客的投诉及要求,跟确保问题得以圆满解决。

Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

  • 确保前厅部员工给内部顾客提供合理的优质服务。

Ensures that Front Office associates provide excellent service to internal customers as appropriate.

  • 迎接VIP和长住客,并为他们办理入住手续。

Personally greets and checks-in VIP and Long Stay guests.

  • 确保所有前厅部员工熟悉酒店的产品和服务知识,

Ensures that all Front Office associates are familiar with the hotel’s products and services, current promotions, policies and other important information

  • 协助实施顾客认知项目并维护有关客史资料库。

Assists to implement consistent guest recognition programmes and maintains a relevant guest history database.

  • 通过礼貌及有效的方式,处理所有宾客及内部顾客的投诉及要求,确保问题得以圆满解决。

Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

  • 经常亲自检查,确保宾客在入住及退房时,受到最好的服务。

Personally and frequently verify that guests are receiving the best possible service during check-in and check-out.

Qualifications:

  • 通过礼貌及有效的方式,处理所有宾客及内部顾客的投诉及要求,跟确保问题得以圆满解决。

Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

  • 确保前厅部员工给内部顾客提供合理的优质服务。

Ensures that Front Office associates provide excellent service to internal customers as appropriate.

  • 迎接VIP和长住客,并为他们办理入住手续。

Personally greets and checks-in VIP and Long Stay guests.

  • 确保所有前厅部员工熟悉酒店的产品和服务知识,

Ensures that all Front Office associates are familiar with the hotel’s products and services, current promotions, policies and other important information

  • 协助实施顾客认知项目并维护有关客史资料库。

Assists to implement consistent guest recognition programmes and maintains a relevant guest history database.

  • 通过礼貌及有效的方式,处理所有宾客及内部顾客的投诉及要求,确保问题得以圆满解决。

Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

  • 经常亲自检查,确保宾客在入住及退房时,受到最好的服务。

Personally and frequently verify that guests are receiving the best possible service during check-in and check-out.

Primary Location: CN-31-Shanghai

Organization: Andaz Xintiandi, Shanghai

Job Level: Full-time

Job: Guest Service Operations

Req ID: SHA002774

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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