Hyatt Sales Manager-Corp/Senior Sales Manager-Corp in SHANGHAI, China
Primarily responsible for converting all incoming leads, answer incoming telephone inquiries and phone back emailed enquiries within two hours of receipt.
If all enquiries are being successfully converted within the required timeframe, pro-actively source more Events business through various sales efforts, such as telemarketing.
Entertains and conducts Hotel inspections to clients whenever required.
Establishes and maintains strong relationship with the established clientele and constantly explores into new business opportunities.
Liaises and works closely with the related operation departments ensuring guest's requests and expectations are being met.
Handles guest and employee’s inquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found and ensures a prompt follow-up.
Maintains positive guest and colleague interactions with good working relationships.
Ensures professional sales Calls using Hyatt’s Consultative Selling principles and Driving Customer Preference Selling philosophies.
Pre-qualifies and targets major Companies and Government Departments, utilising Events database and develops appropriate and effective sales solicitation strategies to increase hotel’s market share.
Carefully plans Sales Calls into defined objectives.
Maintains a detailed knowledge of Hotel facilities, features and services.
Professionally conducts routine telemarketing activities to identify new business opportunities.
Meets and greets VIP guests upon arrival / departure.
Conducts regular Market Surveys and Competitor Researches.
Plans and makes Sales trips to Companies and Government Departments which is our current and potential clientele to explore into new Events business opportunities.
Entertains and conducts site inspections to relevant Companies representatives / Government officials/ delegates whenever required.
Conducts extensive competitor research and maintains excellent Product Knowledge of the Hotel.
Constantly monitors and evaluates local, national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure the hotel’s sales remain competitive and cutting edge.
Ensures a high level of exposure for Hotel through direct sales solicitation via telephone, contracts and written communications.
Primary Location: CN-31-Shanghai
Organization: Andaz Xintiandi, Shanghai
Job Level: Full-time
Req ID: SHA002745
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.