Hyatt Team Leader - Guest Room in SHANGHAI, China
Work with the Assistant Manager – Housekeeping to prepare weekly work schedules, making sure that they reflect business needs and other key performance indicators.
Issues and keeps record of master keys.
Prepares and issues Room Status Report.
Distribute “Turndown” amenities.
Assign duties and responsibilities to Housekeeping Attendants – Rooms Cleaning.
Assign duties and responsibilities to Housekeeping Attendants – Public Areas.
Collect report from previous shift Floor valets.
Obtain and follow-up handover work from previous shift Floor valets.
Inspect guest rooms.
Check the standard of “Turndown” services by Attendants.
§ 根据房态状况与前厅部保持联系 。
Liaise closely with the Front Office regarding guestroom status.
Report and follow up on repairing and maintenance.
Update room status via telephone interface system.
Report guest complains.
Report lost and damaged items.
Prepare appropriate welcome and other amenities for V.I.P. rooms, special request rooms, and long stay guest rooms.
§ Ensure all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
Ensure Housekeeping Attendants – Rooms cleaning work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
Provides feedback on the results of the Hysat and ensures that the relevant changes are implemented.
Respond to the results of the Associate Engagement Survey and ensures that the relevant changes are implemented.
Monitor the daily mini bar usage.
Ensure that the par order for linen, towelling, guest loan items and guest amenities are daily replenished.
Conduct checks on Public Areas, F&B outlets, offices, toilets and car park.
Conduct checks on works carried out by Contractors.
Coordinate and inspects with Contractor’s Supervisor on work carried out by Contractors.
Ensure function rooms and toilets are clean before commencement of function.
Plan and schedule cyclical work works such as, carpet shampooing, and high dusting.
Ensure scheduled periodic works are carried out.
Primary Location: CN-31-Shanghai
Organization: Hyatt Regency Shanghai Jiading
Job Level: Full-time
Job: Guest Services
Req ID: SHA002241
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.