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Hyatt Assistant Manager - Front Office - Grand Hyatt Shenzhen in SHENZHEN, China

Description:

Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.

Spends time in Front Office areas during peak periods to ensure that the area is managed well by the respective team and delivers the brand promise.

Establishes a rapport with guests and maintains good customer relationship.

Implements consistent guest recognition programmes and maintain a relevant guest history database.

Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.

Maximises employee productivity through the use of multi-skill, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.

Ensures that the Front Office operates with the lowest possible cost structure while also delivering on the brand promise to the guest, proactively managing costs based on key performance indicators.

Network/ Built rapport with the competitor to keep informed on the market’s performance and provide any feedback to the Yield team

Qualifications:

Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.

Spends time in Front Office areas during peak periods to ensure that the area is managed well by the respective team and delivers the brand promise.

Establishes a rapport with guests and maintains good customer relationship.

Implements consistent guest recognition programmes and maintain a relevant guest history database.

Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.

Maximises employee productivity through the use of multi-skill, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.

Ensures that the Front Office operates with the lowest possible cost structure while also delivering on the brand promise to the guest, proactively managing costs based on key performance indicators.

Network/ Built rapport with the competitor to keep informed on the market’s performance and provide any feedback to the Yield team

Primary Location: CN-44-Shenzhen

Organization: Grand Hyatt Shenzhen

Job Level: Full-time

Job: Front Office

Req ID: SHE001486

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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