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Hyatt Guest Service Officer - Concierge - Hyatt Regency Shenzhen Yantian in SHENZHEN, China


Ensures that Concierge associates provide excellent service to internal customers as appropriate.

Ensures that all Concierge associates are aware of current promotions, policies and other important information.

Ensures that all Concierge associates are familiar with the hotel’s products and services.

Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

Ensures all associates provide a courteous and professional service at all times.

Support the lobby operations and ensure warm welcome of all guests to the Hotel.


Holds a diploma/qualification in Hospitality or Tourism Management.

Well developed Communication and Customer Relations Skills.

Well developed Computer Skills particularly in the use of MS Office, email, Opera, SPRIT and basic systems interface.

Good trainer, able to facilitate at all levels.

Comprehensive knowledge of business needs, financial reporting and productivity requirements.

Minimum two years work experience as Front Office Team Leader in an International hotel.

Essential knowledge of Travel and Hotel industry.

Primary Location: CN-44-Shenzhen

Organization: Hyatt Regency Shenzhen Yantian

Job Level: Full-time

Job: Front Office

Req ID: SHE001950

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.