Hyatt VIP Service Manager-Grand Hyatt Shenzhen in SHENZHEN, China

Description:

  • You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.
  • The Manager is responsible to manage the assigned VIP Service as a successful independent profit centre, in line with the outlet's operating concept and Hyatt International standards, ensuring maximum guest satisfaction while operating within budget, helping to ensure the financial success of the outlet.
  • Understands the role Food and Beverage Service plays in creating the excellent Food and Beverage experience
  • Shows deep insight in identifying/anticipating and satisfying customer needs and expectations
  • Works relentlessly to ensure professional, quality work standards
  • Uses criticism constructively
  • Shows enthusiasm, drive, determination and motivation to achieve results
  • Willing to positively approach "difficult" situations to move things forward
  • Adapts quickly and easily to changing situations and different cultures
  • Open to change and ready to lead others in change initiatives
  • Listens well to others and makes well reasoned, consistent and fair decisions
  • Establishes open communication forums at all levels in the hotel
  • Demonstrates integrity in all dealings and can maintain confidentiality
  • Adjusts management style to work well with others in different situations
  • Inspires, motivates and supports others to display their best
  • Committed to developing employees at all levels to reach their full potential
  • Shows awareness of markets and ensures up-to-date knowledge of competitive environment
  • Demonstrates an awareness of new business opportunities and seizes and acts upon them
  • Builds strong professional relationships and to establish suitable supporting networks to maximise work effectiveness
  • Has sound financial and analytical skills
  • Demonstrates a creative problem solving approach ("outside the box" ideas)
  • Meets own deadlines and is able to establish relevant deadlines for others
  • Well groomed, highly confident with charismatic presence and a pleasant personality
  • Excellent communication skills
  • Shows a strong interest in this position and in understanding what is involved
  • Local national is preferred

Qualifications:

  • University Degree/Diploma in Hospitality Management specialising in Food and Beverage Management
  • Excellent Communication and Guest Relations Skills
  • Excellent Customer Service and Food and Beverage service skills
  • Excellent bar knowledge and skills
  • Well updated on latest bar "scene", innovations including cocktails
  • Familiar with wine styles, grape varieties and other beverage items
  • Well developed computer skills particularly in the use of MS Office, email and Micros
  • Good trainer, able to facilitate at all levels
  • Comprehensive knowledge of business needs, financial reporting and productivity requirements
  • Minimum 2 years work experience as Outlet Manager or 4 years as Assistant Outlet Manager in a hotel or large entertainment centre with good standards
  • Essential prerequisite is experience in the Hotel, Restaurant or Travel industry
  • Good knowledge on Club Security handling and Management
  • Good knowledge on controlling beverage cost, shrinkages and maximising revenue
  • Ability to propose ideas with special promotions to generate revenue

Primary Location: CN-44-Shenzhen
Organization: Grand Hyatt Shenzhen
Job Level: Full-time
Job: Bars/Restaurants/Outlets
Req ID: SHE000831

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.