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Hyatt Housekeeping Team Leader in SOFIA, Bulgaria

Description:

We have an exciting opportunity for a Housekeeping Team Leader to join our new property in Sofia.

Hyatt Regency Sofia marks the first Hyatt-branded hotel in Bulgaria and adds to the Hyatt group’s growing footprint in Europe.

The hotel is ideally located in the heart of the Bulgarian capital on Vasil Levski Square. Guests are within walking distance of the National Assembly, which houses the country’s parliament, as well as many of Bulgaria’s cultural institutions and tourist attractions, including the Monument to Vasil Levski, Saint Alexander Nevsky Cathedral, National Academy of Arts, SS. Cyril and Methodius National Library, and Sofia University.

The 183-room hotel features an Italian restaurant, lobby lounge and market as well as a penthouse event space with unrivalled city views. The hotel serves as the perfect venue offering 1,200 square meters of flexible meeting and event facilities. A fitness center and spa support the well-being of guests. At Hyatt, “We care for people so they can be their best.” This is demonstrated in our core values of Respect, Integrity, Humility, Empathy, Creativity and Fun.

About the role:

Reporting directly to the Housekeeping Manager, the Housekeeping Team Leader will be responsible for the day to day running of the housekeeping & laundry operations. He/she will assist housekeeping manager in planning, directing and overseeing all the housekeeping & laundry operations including managing staff, ensuring product and service standards are met to implement and maintain procedures for maximum operating efficiency.

Responsibilities:

  • Ensures the team provides excellent service and continually strives to exceed expectations

  • Leads, develops and supports the colleagues in the team

  • Coaches staff in customer service to achieve guest satisfaction goals

  • Maintains positive guest and colleague interactions with good working relationship

  • Ensures that service and other standards are adhered to

  • Ensures the team is continually trained in product knowledge, all hotel facilities and activities. oversees staff training and carries out on-the-job training where required

  • Conducts regular and thorough inspections of rooms and public areas, ensuring standards of cleanliness is maintained at all times

  • Oversees the cleanliness of back ofthe house areas, including employee areas

  • Maintains positive guest and colleague interactions with good working relationship

  • Ensures the team works in a supportive and flexible manner with other departments

  • Ensures that the highest possible standard of personal hygiene, dress, appearance and conduct are met

  • Respondsto changes in the housekeeping and laundry functions as dictated by the industry, company and hotel

Qualifications:

Role Requirements:

  • Supervisory experience in the Housekeeping & Laundry operations

  • Service and guest satisfaction-oriented personality

  • Knowledge of room and public area cleaning, laundry services and inventory control

  • Must possess the following strengths: high energy, entrepreneurial spirit, motivational leadership skills, effective communication, and effectiveness in providing exceptional customer service

  • Ability to operate computer equipment and other hotel computer systems

  • Fluent local language

  • Hospitality degree and/or other relevant certificate or degree will be an advantage

  • Good command of English is an advantage for this role

If you are a dynamic, sociable and ambitious person who is looking to join a fun and vibrant team, then we would like to meet you.

Primary Location: Bulgaria-Sofia

Organization: Hyatt Regency Sofia

Job Level: Full-time

Job: Housekeeping/Laundry

Req ID: SOF000078

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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