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Hyatt Director of Operations in ST. LOUIS, Missouri

Description:

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. As a member of the Leadership Committee, the Director of Operations is a highly visible role reporting to the General Manager.

The Director of Operations oversees hotel services including Front Desk operations, Housekeeping, Guest Services, Security, Banquets, Food and Beverage Outlets, and any other related areas operated by Hyatt. Maximizes room revenues & occupancy by analyzing daily status rates & makes adjustments accordingly. Manages large events & ensures high volume occupancy special requirements. Analyzes rate variances, monitors credit reports & maintains close observation of daily house counts. Coordinates major projects such as renovations, capital expenditures, & equipment changes. Conducts weekly team meetings, including monthly financial review with support managers & senior hotel directors. Prepares revenue & occupancy forecasting & monitors labor expenses through schedule approval process. Hires, schedules, manages & trains support managers & colleagues.

Duties include but are not limited to:

  • Responsible for short and long term planning and the management of the Rooms and F&B operations in the front and back of the house

  • Develop and recommend the budget, marketing plans and objectives and manages within those approved plans

  • Participate in total hotel management as a member of the Leadership Committee

  • Ability to assimilate operational statistics quickly and see how they can be used to enhance position of property

  • Developing and maintaining standards and operating procedures

  • Implement and maintain F&B sales/marketing programs

  • Dealing with special projects

  • Direct and oversee development of colleagues

  • Coach and counsel employees to reflect Hyatt service standards and procedures

  • Maintain communications with Corporate Staff

  • Direct the implementation of the payroll, reports, forecasts, inventory and budget for food and beverage operations

  • Coordinate food and beverage operations with other hotel departments to ensure efficient guest service

  • Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality

  • Implement procedures to increase guest and colleague satisfaction

  • Exercise quality control for both food and beverage

  • Performing daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications:

  • Strong Rooms Division background preferred

  • Experience supervising all Rooms and F&B Departments in a hotel

  • Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds

  • Progressive hotel Rooms and Food and Beverage experience

  • Service oriented style with professional presentations skills

  • Proven leadership skills

  • Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line

  • Clear concise written and verbal communication skills in English

  • Must be proficient in Microsoft Word and Excel

  • Must have excellent organizational, interpersonal and administrative skills

  • Experience implementing new F&B concepts

Primary Location: US-MO-St. Louis

Organization: Hyatt Regency St Louis at the Arch

Pay Basis: Yearly

Job Level: Full-time

Job: Hotel Operations

Req ID: STL001957

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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