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Hyatt Front Desk Manager in STOWE, Vermont

Description:

At Spruce Peak we have something special. As the premier Vermont mountain community, we live and work surrounded by the natural beauty of the Green Mountains. Our slopeside hotel is gorgeous for year-round adventures, escapes, destination weddings, and more. Our staff prides itself in our teamwork, our high standards, and our diversity. In addition to competitive pay and health benefits, Spruce Peak employees enjoy a host of great benefits, both locally and world-wide, including ski-passes, fitness memberships, and free or discounted stays at Hyatt hotels worldwide. Come join our family, we think you’re special too!

The Front Desk Manager is responsible for the day-to-day operation and supervision of the front desk team for Spruce Peak. The Front Desk Manager ensures the highest levels of guest service and that standards are in place. The Front Desk Manager must have a flexible schedule to include evenings, weekends, and holidays especially during peak guest occupancy.

Essential Functions

  • Oversee scheduling for employees in front desk

  • Assist in recruitment efforts and communicate with Director of Rooms and Human Resources about status of all open positions as well as the status for all applicants

  • Monitor and control staff performance by administering annual performance reviews for the team

  • Monitor payroll on a daily basis, submitting accurate payroll reports to accounting on a bi-weekly basis

  • Oversee the training and development of staff in such a manner as to ensure the highest level of guest service and satisfaction

  • Ensure proper procedures are followed during guest check in and out

  • Solicit guest feedback via guest comment cards and acknowledges guest preferences for future visits

  • Assist Front Desk Agents with billing, arrivals, departures, and guest satisfaction

Qualifications:

  • Prior hotel supervisory or management background required

  • Hospitality Management Degree or Diploma is an asset

  • Good command of the English language, multi lingual is an asset

  • Excellent computer skills including knowledge of Word, Excel, and Property Manager

  • Flexible schedule to include all shifts as needed, including weekends and holidays

  • Knowledge of SMS, ADP, and Hyatt Rewardsis a plus

The individuals at Spruce Peak work as a team, flexing with the business and operational needs. Responsibilities, duties and the requirements for this position may change or increase at any time, with or without a change in title, benefits or salary. Like most other exempt jobs in the hospitality industry, this position requires a flexible schedule, possibly working in other departments, working holidays, weekends, events, and long hours as necessary.

Primary Location: US-Vermont-Stowe

Organization: Spruce Peak

Pay Basis: Yearly

Job Level: Full-time

Job: Front Office

Req ID: STO000291

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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