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Hyatt Housekeeping Supervisor in STOWE, Vermont

Description:

At Spruce Peak we have something special. As the premier Vermont mountain community, we live and work surrounded by the natural beauty of the Green Mountains. Our slopeside hotel is gorgeous for year-round adventures, escapes, destination weddings, and more. Our staff prides itself in our teamwork, our high standards, and our diversity. In addition to competitive pay and health benefits, Spruce Peak employees enjoy a host of great benefits, both locally and world-wide, including ski-passes, fitness memberships, and free or discounted stays at Hyatt hotels worldwide. Come join our family, we think you’re special too!

Job Overview:

The Housekeeping Supervisor is responsible forassisting the Housekeeping Manager and Director of Housekeeping in the rooms cleaning process that meets all Spruce Peak standards. The Supervisor also works together with the Housekeeping Manager and the Director of Housekeeping in establishing standards of service and cleanliness and interprets these standards to employees through training and performance evaluations.

Essential Functions:

  • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards

  • Maintain complete knowledge of correct maintenance and use of equipment

  • Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day

  • Maintain positive guest relations at all times

  • Resolve guest complaints, ensuring guest satisfaction

  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas

  • Inspect rooms cleaned by assigned Room Attendants

Qualifications:

  • High school diploma or equivalent

  • Prior hotel or hospitality experience preferred

  • Experience in high volume establishments

  • Attention to detail

  • Customer service experience

  • Operate effectively in stressful situations

  • Ability to multi-task

  • Ability to adapt to changing guest needs

  • Flexible schedule to include mornings, evenings, both weekend days and holidays as needed

  • Must be 18 years of age or older

Primary Location: US-Vermont-Stowe

Organization: Spruce Peak

Pay Basis: Hourly

Job Level: Full-time

Job: Housekeeping/Laundry

Req ID: STO000312

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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