Hyatt Sunriver Resort Spa Desk Coordinator at Sage Springs Spa in SUNRIVER, Oregon
The Spa Desk Coordinator is responsible for greeting guests and members in a friendly and professional manner. S/he will book spa services and perform basic reception duties for the Sage Springs Club & Spa. The Spa Desk Coordinator will maintain the AAA Four Diamond standards.
ESSENTIAL JOB FUNCTIONS:
Greets and welcomes guests upon arrival
Accepts payment from guests
Books spa appointments
Distributes locker keys, spa robes, slippers, etc.
Gives guests a tour of the facilities as required
Maintains accurate records of locker availability
Cleans Locker Room when needed
Cleans Oasis Room when needed
Explains spa services to guests
Answers questions on spa retail products
Calls guest prior to appointment to confirm date and time of service
Maintains strong knowledge of all spa services, including benefits and uses of each
Uses POS system to ring up retail merchandise
Assists Operations Coordinator in retail duties
Contacts appropriate party, if necessary, when a guest problem is reported
Answers incoming guests calls and transfers appropriately
Pours beverages for guests when ordered
Provides general resort information for guests
Offers warm and sincere welcome/farewell for all guests of Sunriver Resort including use of guest name & good eye contact with each guest
Attends appropriate resort and departmental meetings
Resolves guest problems and is empowered to act in absence of manager
Maintains records for all VIPs, special requests, etc.
Maintains an up to date working knowledge of all resort amenities as well as any special events
Interacts with resort staff in a professional manner, assisting other departments with necessary information
Up sells other resort services and amenities to guests
Always maintains a professional demeanor and attitude
Communicates all pertinent information to the Sage Springs team
Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.
Acts with responsibility towards all company property, supplies and equipment.
Maintains a professional appearance. Follows all Sunriver Resort dress code standards.
Remains alert, courteous and helpful to the guests and colleagues at all times.
Performs other duties as assigned
High school diploma or equivalent
Prior spa reservations experience preferred
Prior hospitality experience preferred
At least one year customer service experience required
Primary Location: US-Oregon-Sunriver
Organization: Sunriver Resort
Pay Basis: Hourly
Job Level: Part-time
Req ID: SUN000589
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.