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Hyatt Sunriver Resort Spa Desk Coordinator at Sage Springs Spa in SUNRIVER, Oregon

Description:

The Spa Desk Coordinator is responsible for greeting guests and members in a friendly and professional manner. S/he will book spa services and perform basic reception duties for the Sage Springs Club & Spa. The Spa Desk Coordinator will maintain the AAA Four Diamond standards.

ESSENTIAL JOB FUNCTIONS:

  • Greets and welcomes guests upon arrival

  • Accepts payment from guests

  • Books spa appointments

  • Distributes locker keys, spa robes, slippers, etc.

  • Gives guests a tour of the facilities as required

  • Maintains accurate records of locker availability

  • Cleans Locker Room when needed

  • Cleans Oasis Room when needed

  • Explains spa services to guests

  • Answers questions on spa retail products

  • Calls guest prior to appointment to confirm date and time of service

  • Maintains strong knowledge of all spa services, including benefits and uses of each

  • Uses POS system to ring up retail merchandise

  • Assists Operations Coordinator in retail duties

  • Contacts appropriate party, if necessary, when a guest problem is reported

  • Answers incoming guests calls and transfers appropriately

  • Pours beverages for guests when ordered

  • Provides general resort information for guests

  • Offers warm and sincere welcome/farewell for all guests of Sunriver Resort including use of guest name & good eye contact with each guest

  • Attends appropriate resort and departmental meetings

  • Resolves guest problems and is empowered to act in absence of manager

  • Maintains records for all VIPs, special requests, etc.

  • Maintains an up to date working knowledge of all resort amenities as well as any special events

  • Interacts with resort staff in a professional manner, assisting other departments with necessary information

  • Up sells other resort services and amenities to guests

  • Always maintains a professional demeanor and attitude

  • Communicates all pertinent information to the Sage Springs team

  • Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.

  • Acts with responsibility towards all company property, supplies and equipment.

  • Maintains a professional appearance. Follows all Sunriver Resort dress code standards.

  • Remains alert, courteous and helpful to the guests and colleagues at all times.

  • Performs other duties as assigned

Qualifications:

  • High school diploma or equivalent

  • Prior spa reservations experience preferred

  • Prior hospitality experience preferred

  • At least one year customer service experience required

Primary Location: US-Oregon-Sunriver

Organization: Sunriver Resort

Pay Basis: Hourly

Job Level: Part-time

Job: Spa

Req ID: SUN000589

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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