Hyatt Assistant Front Office Manager in SYDNEY, Australia
* Co-ordinates VIP movements with relevant Departments as advised. * Ensures all Front Office employees deliver the brand promise and provide exceptional guest service at all times. * To ensure that all safety rules, emergency procedures and fire prevention regulations are strictly enforced by the employees. * Spends time in all Front Office areas to ensure that the area is managed well by the respective team and delivers the brand promise. * To conduct regular meetings to keep employees informed of policies and procedures, special events, further improvement plans and guest comments/staff changes. * Assists the Front Office Manager to plan and implement effective training programmes for all Front Office Team Leaders and Guest Service Officers.
* Well developed communication and customer service skills * Well developed computer skills particularly MS Office, Outlook and Hotel Property Management system (preferably OPERA) * Ability to mentor, demonstrate leadership and provide training, able to facilitate at all levels. * Comprehensive knowledge of business needs, financial reporting and productivity requirements * Essential knowledge of travel/hotel industry * Minimum 2 years work experience as Assistant Front Office Manager or three years as Assistant Manager – Front Office is desired.
Primary Location: AU-NS-Sydney
Organization: Park Hyatt Sydney
Job Level: Full-time
Job: Front Office
Req ID: SYD001027
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.