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Hyatt Guest Services Officer - Overnights in SYDNEY, Australia


About Park Hyatt Sydney

Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.

About the Role

  • To provide a courteous and professional service at all times.

  • Ensures the delivery of the Brand promise and provides a professional and courteous service to hotel guests at all times.

  • Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out

  • Greet and escort guests and assists with safely valet parking guest vehicles, delivery of luggage, registering of guests and escorting guests to room.

  • To deliver and collect in-room dining orders to guest rooms in a prompt and timely manner, adhering to the department standards of operation

  • To ensure a high level of presentation of Food and Beverage delivered to all hotel guests.

  • Ensures high standards of personal presentation and grooming


  • Work from 11.00pm to 7.00am, over a flexible roster.

  • Good food and beverage service skills.

  • Current NSW RSA Certificate.

  • Basic knowledge of wines and other beverages.

  • Sound customer service skills.

Primary Location: AU-NS-Sydney

Organization: Park Hyatt Sydney

Job Level: Full-time

Job: Room Service

Req ID: SYD001948

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.