Hyatt Guest Services Officer-Regency Club in SYDNEY, Australia
About Hyatt Regency
At Hyatt our purpose is to care for people so they can be their best - where we get to know others as unique individuals so we can design and deliver personal experiences through creativity and a sense of fun!
About the Role
As theGuest Service Officer - Regency Club, you will be responsible for ensuring guests receive a personalised level of service from arrival to departure. In addition to replenishing food & beverage in the lounge you will also check-in & check-out guests while being able to assist guests with any queries they may have.
Main Responsibilities * Perform guest check-in and check-out * Replenish food & beverage * Create memorable guest experiences by personalising each interaction * Perform opening and closing procedures * Monitor and action emails * Check all Regency Club arrivals and VIP's making sure reservations and profiles are correct
Requirements * Relevant Front Office and customer service experience in the same or similar role ideally within a 5 star hotel * Outstanding customer service skills with the ability to personalise the guest experience * Excellent interpersonal and team working skills * Full Working rights * Current RSA * Benefits for working with Hyatt include CBD location * Accommodation discounts worldwide * A work environment where no two days are the same * Discount city car parking * Drycleaning * Career progression
Primary Location: AU-NS-Sydney
Organization: Hyatt Regency Sydney
Job Level: Full-time
Job: Guest Service Operations
Req ID: SYD001046
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.