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Hyatt Concierge in TORONTO, Canada


About Park Hyatt Toronto

Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches. Long considered to be one of the most venerable sites in Toronto, and one of the most iconic addresses, Park Hyatt Toronto is rooted in creating a true sense of place by connecting the iconic experience with Canada’s undeniable beauty. The essence of Canada’s landscapes and diverse seasons are modernized throughout every area of the hotel and enhance the guest’s journey as they move from public spaces to intimate guestrooms and residences. Bespoke details such as carpet designs informed by autumn leaves, and Canadian-stone performing as expressive accents.

About the Role – Concierge

The Concierge is responsible for answering questions, giving direction and making detailed personalized reservations or recommendations. This position requires knowledge of hotel services, local events and venues and transportation options. This offers the opportunity to engage in casual conversation and to indulge special requests. A deep understanding of Toronto for all things food/beverage, tourist, events, arts and entertainment is required.


  • A true desire to create transformative experiences for the guest that could be on and off property.

  • VIP experiences by anticipating the guest needs

  • Creating personalized experiences that go above and beyond anything they have experienced before

  • Experience working in a luxury hotel

  • Refined verbal and written communication skills

  • Les Clefs d'Or Certified is an asset

  • Expert in all aspects of computer systems of Microsoft Office products and Property Management System

  • This position requires to the ability to stand for long periods of time

  • Must be willing and have the ability to work a varied schedule that may include evenings, weekends and holidays

Primary Location: CA-ON-Toronto

Organization: Park Hyatt Toronto

Pay Basis: Hourly

Job Level: Full-time

Job: Guest Services

Req ID: TOR001336

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.