Hyatt Concierge in TORONTO, Canada
About Park Hyatt Toronto
Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches. Long considered to be one of the most venerable sites in Toronto, and one of the most iconic addresses, Park Hyatt Toronto is rooted in creating a true sense of place by connecting the iconic experience with Canada’s undeniable beauty. The essence of Canada’s landscapes and diverse seasons are modernized throughout every area of the hotel and enhance the guest’s journey as they move from public spaces to intimate guestrooms and residences. Bespoke details such as carpet designs informed by autumn leaves, and Canadian-stone performing as expressive accents.
About the Role – Concierge
The Concierge is responsible for answering questions, giving direction and making detailed personalized reservations or recommendations. This position requires knowledge of hotel services, local events and venues and transportation options. This offers the opportunity to engage in casual conversation and to indulge special requests. A deep understanding of Toronto for all things food/beverage, tourist, events, arts and entertainment is required.
A true desire to create transformative experiences for the guest that could be on and off property.
VIP experiences by anticipating the guest needs
Creating personalized experiences that go above and beyond anything they have experienced before
Experience working in a luxury hotel
Refined verbal and written communication skills
Les Clefs d'Or Certified is an asset
Expert in all aspects of computer systems of Microsoft Office products and Property Management System
This position requires to the ability to stand for long periods of time
Must be willing and have the ability to work a varied schedule that may include evenings, weekends and holidays
Primary Location: CA-ON-Toronto
Organization: Park Hyatt Toronto
Pay Basis: Hourly
Job Level: Full-time
Job: Guest Services
Req ID: TOR001336
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.