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Hyatt Front Office Agent in TORONTO, Canada

Description:

About Park Hyatt Toronto

Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches. Long considered to be one of the most venerable sites in Toronto, and one of the most iconic addresses, Park Hyatt Toronto is rooted in creating a true sense of place by connecting the iconic experience with Canada’s undeniable beauty. The essence of Canada’s landscapes and diverse seasons are modernized throughout every area of the hotel and enhance the guest’s journey as they move from public spaces to intimate guestrooms and residences. Bespoke details such as carpet designs informed by autumn leaves, and Canadian-stone performing as expressive accents.

About the Role – Front Desk Agent

The Front Desk agent is responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Park Hyatt Toronto as a Front Desk Agent. If you have worked at other hotels as a front desk agent or you have passion for hospitality, we'd love to hear from you!

ESSENTIAL JOB FUNCTIONS:

  • Greet guests upon arrival with a warm and sincere welcome

  • Perform all functions of guest registry including check in and check out, updating reservations and guest profiles to 100% accuracy, swift but correct room assignment while meeting luxury standards

  • Issue keys while ensuring utmost safety and confidentiality

  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries

  • Fully knowledgeable and promotes Hyatt loyalty program World of Hyatt

  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy

  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner

  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction

  • Receive, input, retrieve and relay messages to guest

  • Other duties as assigned

Qualifications:

  • Previous experience in Front Office operations in a luxury setting an asset

  • A true desire to satisfy the needs of others in a fast paced environment

  • Refined verbal and written communication skills

  • Ability to stand for long periods of time

  • Strong guest service orientation, utilizing empathy and creative thinking

  • Knows how to multi-task while ensuring consistent and elevated guest experiences and accuracy

  • Must work well in stressful high pressure situations.

  • Must be able to work with and understand financial information and data

  • An operational knowledge of Front Office Systems and Microsoft Office products

  • This position requires to the ability to stand for long periods of time

  • Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends and holidays

Primary Location: CA-ON-Toronto

Organization: Park Hyatt Toronto

Pay Basis: Hourly

Job Level: Full-time

Job: Front Office

Req ID: TOR001337

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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