Hyatt Night Audit Supervisor in TORONTO, Canada
About Park Hyatt Toronto
Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches. Long considered to be one of the most venerable sites in Toronto, and one of the most iconic addresses, Park Hyatt Toronto is rooted in creating a true sense of place by connecting the iconic experience with Canada’s undeniable beauty. The essence of Canada’s landscapes and diverse seasons are modernized throughout every area of the hotel and enhance the guest’s journey as they move from public spaces to intimate guestrooms and residences. Bespoke details such as carpet designs informed by autumn leaves, and Canadian-stone performing as expressive accents.
About the Role – Night Audit Supervisor
As the Night Audit Supervisor, you are essentially working without management supervision and act the Manager on Duty, so your responsibility is seen as even greater as you assist in closing out the business for the day, as well as checking guests in and out during non-traditional hours. You will work closely with security to ensure guest and employee safety. Being proactive, responsive, and caring will make all the difference. If you enjoy working semi-independently from others and have a winning personality and high sense of responsibility, this role is perfect for you!
ESSENTIAL JOB FUNCTIONS:
Run audit reports/journals
Make corrections and adjustments and handle all computer problems that might occur throughout their shift
Input onto the PC revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary
Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations
Ensure all reports and back-up vouchers are complete and filed properly
Review and correct discrepancies in the Front Desk System.
Coordinate with the front desk and restaurants/bars closing to facilitate a smooth operation of file maintenance and reset of system totals for next day operations
Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions per Front Desk Agent job descriptions.
Other duties as assigned
Previous hotel experience is required
Knowledge of accounting operations to include all aspects such as accounts receivable accounts payable, etc.
Ability to effectively deal with guest and employee concerns in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer and providing positive and proactive solutions.
Ability to access and accurately input information using a moderately complex computer system
A true desire to satisfy the needs of others in a fast paced environment
Refined verbal and written communication skills
Ability to stand for long periods of time
Strong guest service orientation, utilizing empathy and creative thinking
Must work well in stressful high pressure situations
An operational knowledge of Front Office Systems and Microsoft Office products
This position requires to the ability to stand for long periods of time
Must be able to work overnight shift 11pm-7:30am including weekends and holidays
Primary Location: CA-ON-Toronto
Organization: Park Hyatt Toronto
Pay Basis: Hourly
Job Level: Full-time
Req ID: TOR001340
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.