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Hyatt Reservationist in TORONTO, Canada

Description:

About Park Hyatt Toronto

Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches. Long considered to be one of the most venerable sites in Toronto, and one of the most iconic addresses, Park Hyatt Toronto is rooted in creating a true sense of place by connecting the iconic experience with Canada’s undeniable beauty. The essence of Canada’s landscapes and diverse seasons are modernized throughout every area of the hotel and enhance the guest’s journey as they move from public spaces to intimate guestrooms and residences. Bespoke details such as carpet designs informed by autumn leaves, and Canadian-stone performing as expressive accents.

About the Role – Reservations Agent

The Reservation Agent primary responsibility is to handle guest room reservation requests for the hotel, provide guest with hotel facility information and answer questions relating to the hotel and local area. The Reservation Agent will also work closely with Sales and Events Teams and assist with Group reservations. If you have experience as front desk or reservation agent, we'd love to hear from you!

ESSENTIAL JOB FUNCTIONS:

  • Answering reservation requests via phone and email including group, transient and wholesale

  • Provide personalized service to ensure all reservations requirements are handled professionally, accurately, and in a timely manner. This role is the property's in-house reservations department and is responsible for the oversite of the daily operation

  • Answering any question in regards to hotel amenities and local area

  • Being fully knowledgeable about all room types and their specifications

  • Knowledge about Hyatt’s Loyalty Program World of Hyatt

  • Liaise with Sales about Hyatt Prive, VIP bookings as well Group bookings

  • Process Group Reservations and Roominglist

  • Work Closely with off site revenue team

  • Prepare reports as needed

  • Post Cancellation charges

  • Serve as liaison with accounting department to ensure all billing requests are configured and executed as necessary

  • Other duties as assigned

Qualifications:

  • Relevant experience in Reservations and/or Front Desk

  • Must possess excellent written and verbal communication skills

  • Must have clear and pleasant speaking voice

  • Analytical approach to problem solving and ability to think outside the box

  • Operational knowledge of Front Office Systems and Microsoft Office products

  • Must have excellent phone etiquette and the ability to multitask.

  • Requires excellent attention to detail and exceptional organizational skills.

  • Ability to learn new concepts quickly. Quick to grasp new information and systems

  • Engaged team player, focused on individual as well as team goals and results

  • Must be willing and have the ability to work a varied schedule that may include weekends and holidays

Primary Location: CA-ON-Toronto

Organization: Park Hyatt Toronto

Pay Basis: Hourly

Job Level: Full-time

Job: Reservations

Req ID: TOR001343

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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