Hyatt Experience Planner in TUCSON, Arizona
As an Experience Planner, you are responsible for overseeing and assisting with Experience Planning processes at the front desk. The purpose of this position is to maximize our spa and programs bookings and serve as a backup to guest relations. This position helps bridge the departments and reassures front desk, spa, and programs.
•Be visible and welcome all guests entering the resort while offering assistance with property tours, handing out drinks, and directing guests. •Create and maintain a positive guest experience using the ten foot rule at all times •Assist with scheduling services and activities •Monitor and efficiently complete the programs waitlist •Act as back-up phone coverage as-needed •Offer assistance to Reservations Agents when manager or supervisor is not present •Implement and manage all processes related to the effective handling of inbound guest calls and outbound calls. •Ensure a positive pre-arrival experience for guests by accurately conveying resort and reservation information, qualifying guest needs, and ensuring precise entry of guest information into booking system. •Prioritize tasks and handle multiple duties simultaneously while remaining highly organized with attention to detail and consistent follow-up. •Respond timely to requests for information and assistance from guests, agents and other resort employees by using good judgement when independent decisions are required. •Other duties and responsibilities as assigned.
* Minimum of 2 years of high-end sales and customer service experiences preferably in a call center, sales/customers service and/or hospitality environment. * Advanced technology proficiency with thorough working knowledge of GDS, reservations software and booking systems. * Exceptional verbal and written communication skills with ability to skillfully articulate resort information to guests and new agents. * Previous experience in development and delivery of training information. * Exceptional time management, detail and organizational skills. * Must be a strong compassionate leader with a self-sacrificing personality. * Professional demeanor with exceptional verbal, written and electronic communication skills. * Must be completely flexible and be able to work weekdays, weekends, mid shifts, nights and holidays.
Primary Location: US-AZ-Tucson
Organization: Miraval Arizona Resort and Spa
Pay Basis: Hourly
Job Level: Full-time
Job: Revenue Management/Reservations
Req ID: TUC000134
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.