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Hyatt Guest Services Tour Guide - On Call in TUCSON, Arizona

Description:

SUMMARY

The Guest Services Tour Guide is a liaison and a guest advocate from the moment the guest arrives until the time they depart. The Guest Services Tour Guide will provide walking tours and golf cart tours for our guests throughout the Resort. They will also guide them to their individual room assignments following the check-in process. The Guest Services Tour Guide will form a relationship with each guest and ensure their requests are met throughout their stay. The Guest Services Tour Guide will communicate with all other departments within the resort to ensure requests are fulfilled.

Essential Functions:

  • Greet arriving guests upon arrival and direct them to check-in

  • Have an understanding of Spa offerings, Programming Experiences and activities available at Miraval.

  • Inform Supervisor immediately of any issues a guest is having during their stay.

  • Provide walking tours and golf cart tours to all areas property throughout the day.

  • Assist other associates as needed.

Qualifications:

  • Customer Service Experience

  • A true desire to satisfy the needs of others in a fast paced environment.

  • Refined verbal and written communication skills

  • Ability to stand for long periods of time.

  • Ability to provide tours via walking as well as driving golf cart

Primary Location: US-AZ-Tucson

Organization: Miraval Arizona Resort and Spa

Pay Basis: Hourly

Job Level: On-call/Casual

Job: Front Office

Req ID: TUC000905

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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