Hyatt Front Desk Agent (Winter Season) at Destination Residences Vail in VAIL, Colorado
/Job Summary:/* *The Front Desk/Reservations Agent is responsible for assisting our customers efficiently, courteously, and professionally in all reservations and front desk functions and maintaining a high standard of service and hospitality at all times.
/Responsibilities:/* *The statements listed below reflect the general details necessary to describe the principle functions of the job identified and shall not be construed as a description of all the work.
/Essential:/ * Quote available units and rates to potential guests and their agents * Book reservations for guests and owners and enter their information correctly into the software * Greet, check in, and check out guests and owners; handle walk-ins, stay-overs and room changes * Properly follow provided written procedures and run the necessary reports to open and close the office and lobby * Answer telephones and direct incoming calls to necessary departments and co-workers * Provide guest/owner services including but not limited to giving unit phone numbers to callers, making restaurant reservations, booking golf tee times, ordering lift tickets, providing general information * Be able to post and explain incidental guest charges and correct any mistakes * Maintain tight control on all room keys and see that they are properly signed out with a valid ID * Develop a thorough knowledge of the managed properties, their units and amenities * Stay up to date on room rates, packages, discounts and group package plans * Count the cash drawer on required shifts, handle cash and give change; balance cash, credit card and check payments with the nightly audit * Possess knowledge of credit card and check cashing policies and adhere to them * Know department heads and department functions and how they relate to each other * Communicate clearly with Housekeeping—inform them of unit’s arrival and departure status, special requests, VIPs, room or date changes, and other pertinent information. Provide them with work orders for required actions * Know how to use, read and correct the daily housekeeping report * Provide Maintenance with work-orders that contain specific instructions for required/requested repairs; know how to use the radio to communicate emergencies * Maintain a professional, team-building relationship with co-workers * Develop a thorough knowledge of the computer software used in daily office operations * Read and initial log book and memos daily; be aware of the current activities, meetings and groups taking place on the properties * Have a general knowledge of Vail and it’s activities * Have a good personal appearance and follow uniform requirements provided by supervisor * Exhibit friendly, courteous, helpful behavior at all times; be able to react calmly and professionally when solving the problems and/or concerns of our customers * Be able to handle a stressful, hectic atmosphere and follow through on duties after numerous interruptions; develop problem solving and decision making skills related to the front office operation * Attend job related seminars and meetings when requested by supervisor * Be able to work various shifts, weekends and holidays; be flexible with scheduling and assist co-workers with scheduling conflicts whenever possible; be on time for scheduled shifts. * Complete recurring tasks as assigned by supervisor including but not limited to filing, payment collection and cancellations, drawer checks, sorting mail, and making keys * Perform any other task, either written or verbally requested for the overall good of the operation*/Non-Essential:/*
* Help Sales Manager with projects and site tours when needed. * Move files, boxes and equipment to and from storage * Deliver mail, packages and messages to units * Deliver cribs and rollaway beds * Assist guests with their luggage * Provide labor assistance in other departments if necessary; provide administrative assistance to management and other departments when asked Shifts are typically 7:30am-3:30pm, 2pm-10pm, and a mid shift (10-6, 11-7 or 12-8) depending on what is needed. Weekends, nights and holidays required.
/Recommended Skills and Qualifications:/
Primary Location: US-CO-Vail
Organization: Destination Resorts Vail
Pay Basis: Hourly
Job Level: Full-time
Job: Front Office
Req ID: VAI000042
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.