Hyatt Security Manager in WEST HOLLYWOOD, California
Debuting Spring 2021, Thompson Hollywood will present a design-forward, luxury boutique hotel experience, featuring a superb collection of 190 guest rooms and exceptional amenities reflective of the vibrant spirit of their Hollywood location.
At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences.
Title: Security Manager
FLSA Status: Exempt
Reports to: Area Director of Operations
Job Summary: The Security Manager is responsible for supporting the daily functions of the department to ensure protection of property assets, colleagues, guests and hotel grounds. Key responsibility areas include supporting department performance, effective cost controls and development, training and retention of key associates.
Duties and Responsibilities:
Responsible for supporting supervision of the day to day security operations of the property to ensure the safety of all guests, colleagues and property, including risk, loss management of property, workplace safety and life/fire safety systems.
Supervise and assist in handling and documenting guest and colleague accidents, guest room lock problems, noise complaints, and any questionable individuals on the premises.
Supervise and assist in documenting all incidents occurring in the hotel in connection with crime, subversions, potential liabilities and insurance requirements while remaining objective and comprehensive in report writing.
Supervise and assist in the handling of unusual guest or colleague problems, including disorderly conduct, thefts, suicides, bomb threats, colleague or guest accidents, fire or safety hazards, robberies, terrorist activities, civil disturbance, power or elevator failures, medical assistance and natural disasters.
Assist in implementing preventative safety and security programs and trainings across all departments in the hotel.
Remain informed of current Federal and local laws and regulations as they relate to the hotel, particularly in areas of guest, patron and colleague rights.
Engage and make contact with every guest. Respond to guest comments and criticism in a constructive and positive manner, looking at such as an opportunity to build guest satisfaction. Educate and empower subordinate supervisors and associates to act in a similar capacity.
Assist in conducting regular associate/departmental meetings and administer counseling, discipline to associates as necessary and provide training and recognition to colleagues at all levels to maintain a team-oriented environment.
Assist in staffing department with quality colleagues who value guest service and are committed to high standards of performance.
Utilize established methods for interviewing and reference checks using tools provided by Human Resources.
Maintain professional appearance and grooming standards.
Follow all policies and procedures put forth by Thompson Hollywood and Caption by Hyatt Hollywood
Other duties as assigned
Bachelor’s Degree preferred in related field; 5 – 7 years of prior Security/Loss Prevention experience in a management role
Previous Hotel experience preferred
Must be able to understand, speak, read, and write in the basic English language
Demonstrate ability to compute basic arithmetic
Must be available to work, varied shifts and flexible schedules including holidays
The physical demands described here are representative of those that must be met by an colleague to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the colleague is required to stand, sit, or walk for an extended period of time. The colleague may frequently be required to stoop, kneel, and crouch for duration of shift (eight hours or longer). The colleague will need to use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. The colleague must frequently lift and/or move and/or push up to 50 pounds without assistance.
Primary Location: US-CA-West Hollywood
Organization: Thompson Hollywood
Pay Basis: Yearly
Job Level: Full-time
Req ID: WES002277
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.