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Job Information

Hyatt Information System Coordinator in AHMEDABAD, India

Description:

Main Duties and responsibilities:

Administrative

  • Assists to prepare and update the Information Systems Departmental Operations Manual .
  • Ensures the availability of any stationery or consumables required by any I.S. systems.
  • Ensures that all licenses are complete and up-to-date.
  • Keeps software in the Property Management System up to the current release as instructed by the Area IS Manager.

    • Customer Service*
  • Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division.

  • Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
  • Maintains positive guest and colleague interactions with good working relationships.
  • To regularly monitor the Hyatt Guest Satisfaction survey report and to ensure the minimum benchmark scores are achieved and implement action plans as directed to achieve constant improvement year on year.
  • To ensure the minimum benchmark scores of the Consumer Audit are achieved, and implement action plans as directed to constantly improve the results Year on Year.
  • To keep abreast of the Hotel Guest feedback, complaints, views, etc. posted on websites, print or electronic media or any other available communication channels. Financial

  • Assists with the preparation of the annual Finance Business Plan ensuring Divisional Objectives fully address business objectives of the hotel and needs of employees if required.

  • Ensures productivity meets standards given in accordance with Hyatt Design Standards and Criteria and the Hyatt International IS Operations Manual.
  • Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.

Operational

  • Provides technical assistance, advice to hotel management so as to minimise overhead expenses and maximise productivity in all areas.
  • Assists authorised users in relation to operation of the hotel’s I.S. system hardware, various modules and supporting personal computers.
  • Coordinates timely repair and returns to service providers any faulty systems or items of equipment.
  • Assists to establish and implement procedures to ensure backup of data in any I.S. system.
  • Rebuilds data corrupted by either hardware or software faults.
  • Coordinates the timely handling of any software fault reports or enhancement requests. Assists to set up emergency procedures to continue the operation of the hotel in the event of system failure.

  • Provides manuals on the issue of I.S systems and incorporates those manuals into the relevant operating procedures of the hotel

  • Establishes necessary security measures to prevent unauthorised access to the I.S. systems.
  • Provides technical assistance to internal and external audit employee.
  • Assists the IS Manager to work Operational Departments to set up and maintain clean relevant databases for management purposes.

    • *

People

  • Assists in the recruitment and selection of IS employees if necessary. Ensures that hotel guidelines are adhered when recruiting and use a competency-based approach to selecting employees.

  • Maximises the effectiveness of employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.

  • Provides feedback to the IS Manager for the annual Performance Development of IS Coordinator.

  • Plans and implements effective training programmes for employees in coordination with the Training Manager and Departmental Trainers.

  • Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.

  • Supports the implementation of The People Brand, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.

  • Ensures that all employees have a complete understanding of and adhere to employee rules and regulations.

  • Assists in the feedback on the results of the Employee Engagement Survey and ensure that the relevant changes are implemented.

  • Align all day-to-day functioning of the department / division consistent with Hyatt’s Global Privacy Policy.

  • To ensure all associates are trained on all relevant School of Hospitality tasks.

  • Attends and contributes to all training sessions and meetings as require

  • Is knowledgeable in statutory legislation in employee and industrial relations.

    • *

    • *

    • *

    • *

    • *

    • *

    • *

Other Duties

  • Ensures high standards of personal presentation and grooming.

  • Exercises responsible management and behaviour at all times and positively representing the hotel management team and Hyatt International.

  • Responds to changes in the Information Systems function as dictated by the industry, company and hotel.

  • Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.

  • Be able to multi-task and carry out any other reasonable duties and responsibilities as assigned.

  • To follow and ensure that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.

  • To be well versed with the Hotel safety and security procedures and be vigilant about observing and reporting anything unusual.

Qualifications:

Main Duties and responsibilities:

Administrative

  • Assists to prepare and update the Information Systems Departmental Operations Manual .
  • Ensures the availability of any stationery or consumables required by any I.S. systems.
  • Ensures that all licenses are complete and up-to-date.
  • Keeps software in the Property Management System up to the current release as instructed by the Area IS Manager.

    • Customer Service*
  • Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division.

  • Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
  • Maintains positive guest and colleague interactions with good working relationships.
  • To regularly monitor the Hyatt Guest Satisfaction survey report and to ensure the minimum benchmark scores are achieved and implement action plans as directed to achieve constant improvement year on year.
  • To ensure the minimum benchmark scores of the Consumer Audit are achieved, and implement action plans as directed to constantly improve the results Year on Year.
  • To keep abreast of the Hotel Guest feedback, complaints, views, etc. posted on websites, print or electronic media or any other available communication channels. Financial

  • Assists with the preparation of the annual Finance Business Plan ensuring Divisional Objectives fully address business objectives of the hotel and needs of employees if required.

  • Ensures productivity meets standards given in accordance with Hyatt Design Standards and Criteria and the Hyatt International IS Operations Manual.
  • Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.

Operational

  • Provides technical assistance, advice to hotel management so as to minimise overhead expenses and maximise productivity in all areas.
  • Assists authorised users in relation to operation of the hotel’s I.S. system hardware, various modules and supporting personal computers.
  • Coordinates timely repair and returns to service providers any faulty systems or items of equipment.
  • Assists to establish and implement procedures to ensure backup of data in any I.S. system.
  • Rebuilds data corrupted by either hardware or software faults.
  • Coordinates the timely handling of any software fault reports or enhancement requests. Assists to set up emergency procedures to continue the operation of the hotel in the event of system failure.

  • Provides manuals on the issue of I.S systems and incorporates those manuals into the relevant operating procedures of the hotel

  • Establishes necessary security measures to prevent unauthorised access to the I.S. systems.
  • Provides technical assistance to internal and external audit employee.
  • Assists the IS Manager to work Operational Departments to set up and maintain clean relevant databases for management purposes.

    • *

People

  • Assists in the recruitment and selection of IS employees if necessary. Ensures that hotel guidelines are adhered when recruiting and use a competency-based approach to selecting employees.

  • Maximises the effectiveness of employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.

  • Provides feedback to the IS Manager for the annual Performance Development of IS Coordinator.

  • Plans and implements effective training programmes for employees in coordination with the Training Manager and Departmental Trainers.

  • Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.

  • Supports the implementation of The People Brand, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.

  • Ensures that all employees have a complete understanding of and adhere to employee rules and regulations.

  • Assists in the feedback on the results of the Employee Engagement Survey and ensure that the relevant changes are implemented.

  • Align all day-to-day functioning of the department / division consistent with Hyatt’s Global Privacy Policy.

  • To ensure all associates are trained on all relevant School of Hospitality tasks.

  • Attends and contributes to all training sessions and meetings as require

  • Is knowledgeable in statutory legislation in employee and industrial relations.

    • *

    • *

    • *

    • *

    • *

    • *

    • *

Other Duties

  • Ensures high standards of personal presentation and grooming.

  • Exercises responsible management and behaviour at all times and positively representing the hotel management team and Hyatt International.

  • Responds to changes in the Information Systems function as dictated by the industry, company and hotel.

  • Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.

  • Be able to multi-task and carry out any other reasonable duties and responsibilities as assigned.

  • To follow and ensure that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.

  • To be well versed with the Hotel safety and security procedures and be vigilant about observing and reporting anything unusual.

Primary Location: IN-GJ-Ahmedabad
Organization: Hyatt Regency Ahmedabad
Job Level: Full-time
Job: Administrative
Req ID: AHM000728

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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