Hyatt Assistant Front Office Manager in AMMAN, Jordan
At the moment we're looking forAssistant Front Office Managerto join our energetic, enthusiastic and passionate team atGrand Hyatt Amman.
Grand Hyatt Ammanenjoys a prime location at the heart of Amman. Grand Hyatt Amman is only a 45-minute drive from Queen Alia International Airport. The 312 rooms equipped with an array of modern amenities and latest technology.
For meetings and conferences, the hotel is well equipped for hosting business and social gatherings of every description. Over 350 colleagues are committed to maintaining the highest standards of luxury, quality and service which define the company.
AsAssistant Front Office Manageryou will be reporting directly to theFront Office Managerand below are some of the key responsibilities: · Assists the Front Office Manager in all aspects of their duties· Assist Front Office Manager in execution of the management of staff · Monitor Front Officepersonnelto ensure guests receive prompt, cordial attention and personal recognition · Monitor Front Office and particularly Guest Relationspersonnel, to ensure World of Hyatt members, known repeat guests and other VIPs receive special attention and recognition · Control the availability of rooms, rooms types, accuracy of room count and rate categories · Maximize occupancy, revenue and average rate while maintaining high service standards · Liaise with Housekeeping Department to ensure room image is maintained and the “Room Ready on Arrival” policy is adhered to · Turn away guests if occupancies deem it necessary ensuring no good-will is lost · Liaise closely with Executive Housekeeper to ensure special guest needs, amenities and other room related requests are met · Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out · Know system recovery procedures · Interpret computer reports · Compile statistics for front office and provide reports relating to that area · Continually check the accuracy of room count · Approve upgrades and special amenities in absence of manager · Inspect frequently for cleanliness and orderliness, the lobby, reception and cashier’s desk and, on a random basis, VIP rooms prior to arrival · Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees · Provide input for Front Office Departmental Meetings and deputizes in cases of absence · Promote Inter-hotel sales and in house facilities
_Knowledge & Competencies_ The ideal candidate will be customer driven with an extremely proactive and 'switched on' personality and an outgoing, charismatic and approachable character. You are passionate and with a positive, flexible 'can do attitude' who's hands-on and leads his team by example and thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
Possess strong organizational, coordination, analytical, problem solving and interpersonal skills · Arabic Speaking, Fluent in English· Details-oriented · Effective oral and written communications and presentations skills– certification in Business English; Business Writing and Communication preferred · Strong PC skills – certification in Advanced Excel, Word, Powerpoint 2000 preferred
_Qualifications_ · Bachelor’s degree/higher education qualification/equivalent in Hotel Management or any related field.__
_ Essential Experience_· Typically 6 - 8 years of Front Office experience including management experience. · Demonstrated understanding of hotel operations · Demonstrated commitment to a compliance and quality function.
Primary Location: JO-AM-Amman
Organization: Grand Hyatt Amman
Job Level: Full-time
Job: Front Office
Req ID: AMM000156
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.