Hyatt Front Office Manager in ARUSHA, Tanzania

Description:
* Ensures information on restaurants, hotel facilities and other miscellaneous are updated periodically. * Assists the Front Office Management Team in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times * Assists in making sure that all Touches of Hyatt and the Rooms Top 20 have been implemented. * Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented. * Ensures that Front Office employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”. * Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. * Assists to maximize employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests. * Assists to ensure the punctuality and appearance of all Front Desk employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards * Assist to develop the skills and effectiveness of all Front Desk employees through the appropriate training, coaching, and/or mentoring. * Coach and counsel employees to reflect Hyatt service standards and procedures

Qualifications:

  • Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
  • Ideally with a university degree or diploma in Hospitality or Tourism management
  • Minimum 2 years work experience as Assistant Director of Rooms or Front Office Manager
  • Clear concise written and verbal communication skills in English
  • Must be proficient in Microsoft Word and Excel

Primary Location: TZ-Arusha
Organization: Hyatt Regency Arusha
Job Level: Full-time
Job: Front Office
Req ID: ARU000300