Hyatt Guest Services Operator in AUSTIN, Texas
Miraval Austin is seeking Guest Services Operators to join our growing team. This position is responsible for switchboard operations throughout the property, prioritizing tasks requiring action, dispatching housekeeping and maintenance calls, and maintaining dispatch logs while answering the phone promptly, professionally, and courteously. In addition to phone duties, this position will prepare welcome cards and amenities and perform various administrative duties. We are looking for colleagues who can make a connection to our guests, are empathetic and compassionate, and are engaging and friendly.
Miraval Austin (formally Travaasa Experiential Resort) sits nestled in 210 acres of the Balcones Canyonlands Preserve overlooking beautiful Lake Travis and just 30 minutes from downtown Austin. Our property is currently undergoing extensive renovations, and will soon include 117 guest rooms, conference facilities, a beautifully-appointed restaurant with an exhibition kitchen and outdoor patio, full-service spa with infinity edge pool, fitness center, horse stables and covered arena, farm, a challenge course, and many other facilities and amenities available to our guests at this all-inclusive resort.
As part of the Hyatt and Miraval family, we offer a complete benefits package for full time colleagues, including Health, Dental, Vision, and Life Insurance; 401(k); ESPP, paid time off and complementary and discount Hyatt nights. Part time colleagues are eligible for paid time off and complementary and discount Hyatt nights.
Miraval associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it is career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
* 1 year of related experience and/or training * Customer service experience required * Computer experience required * Must be able to read, write and speak English. Ability to speak Spanish is a plus * A true desire to satisfy the needs of others in a fast paced environment * Must be completely flexible and be able to work weekdays, weekends, and holidays
Primary Location: US-TX-Austin
Organization: Miraval Austin Resort and Spa
Pay Basis: Hourly
Job Level: Full-time
Job: Guest Services
Req ID: AUS004319
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.