Hyatt Overnight Front Office Supervisor in AUSTIN, Texas
The Driskill joined the Hyatt family of hotels in 2013, and has become a benchmark for the new Unbound Collection by Hyatt. Since its opening in 1886 the hotel has been an integral part of the fabric in the city of Austin known for its legendary service and historical ties to Texas and Austin.
The Overnight Front Office Supervisor possesses strong leadership, communication and relationship skills. They are expected to support senior leadership by developing and assuming basic management responsibilities. This role leads other associates by coaching, giving direction and may include training, scheduling, payroll and interviewing.
Front Office Supervisors lead the agents whom are responsible for the guest registration process and communication of hotel services and promotions. In addition the Overnight Front Office Supervisor is responsible for oversight and completion of all night audit responsibilities. This person may be a point of contact for other areas of the hotel including but not limited to in-room dining and security.
This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires.
Hyatt Colleagues also enjoy a rich benefits package that includes: * Career Growth and Advancement Opportunities * Medical/Dental/Prescription/Vision Insurance * $1,000/yr for Educational Assistance * Discounted Downtown Parking Options & Heavily Reduced Bus Passes * Discounted Room Nights * Free Meals in the Staff Cafeteria * Sick & Vacation Time * Paid Holidays * Flexible Schedules * 401(k) with company match after one (1) year of service
* A true desire to satisfy the needs of others in a fast paced environment. * Refined verbal and written communication skills. * Ability to stand for long periods of time. * An open and flexible schedule that includes weekend and holiday availability. * Prior hotel experience preferred. * Experience and a thorough understanding on Front Office operation preferred.
Primary Location: US-TX-Austin
Organization: The Driskill
Pay Basis: Hourly
Job Level: Full-time
Job: Front Office
Req ID: AUS005017
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.