Hyatt Spa Retail Specialist-Full Time, Part Time & On Call in AUSTIN, Texas

Miraval Austin sits nestled in 210 acres of the Balcones Canyonlands Preserve overlooking beautiful Lake Travis and just 30 minutes north of downtown Austin. Our property includes 117 guest rooms, conference facilities, a beautifully-appointed restaurant with an exhibition kitchen and outdoor patio, full-service spa with infinity edge pool, fitness center, horse stables and covered arena, farm, a challenge course, and many other facilities and amenities available to our guests at this all-inclusive resort.

We are seeking full-time, part-time and on-call Spa Retail Specialists to join our growing team. The Spa Retail Specialist enjoys assisting resort guests in the purchase of spa products and accessories. The Spa Retail Specialist will assist guests by providing product recommendations, answering questions, informing guests about product options and expanding sales by offering exceptional service, information and support. The ideal candidate for this position has experience working in retail and a strong dedication to providing exceptional service for guests.


  • Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.

  • Operating cash registers, managing financial transactions, and balancing drawers.

  • Achieving established goals.

  • Directing customers to merchandise within the store.

  • Familiar with all resort services, amenities, features and activities to respond to guest inquires accurately.

  • Increasing store sales.

  • Superior product knowledge.

  • Maintaining an orderly appearance throughout the sales floor.

  • Introducing promotions and opportunities to customers.

  • Cross-selling products to increase purchase amounts.

As part of the Hyatt and Miraval family, we offer a complete benefits package to all Full Time colleagues including Health, Dental, Vision, and Life Insurance, 401(k), ESPP, Paid Time Off and complementary and discount Hyatt nights. Part Time colleagues are also eligible for Paid Time Off and complementary and discount Hyatt nightsolleagues.

Miravacl work in an environment that demands exceptional performance yet reaps great rewards. Whether it is career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.


*QUALIFICATIONS AND REQUIREMENTS* * Must be computer literate and have the ability to learn various software programs/applications.

  • Excellent organizational skills and attention to detail.

  • Effective time management, problem solving and communication skills are essential.

  • Solutions oriented approach to problem solving.

  • Maintain a positive attitude and focus on guest satisfaction in a luxury spa environment.

  • Capable of dealing with stressful situations calmly and professionally.

  • Possess a current CPR/First Aid certificate or can receive this certificate within 1 month of hire.

  • Open availability including evenings, weekends and holidays is required.

  • A professional demeanor and appearance.

EDUCATION AND EXPERIENCE * Retail sales experience (minimum one year).

  • A professional demeanor and appearance.

  • Maintain a positive attitude and focus on guest satisfaction in a luxury spa boutique environment.

  • The ability to read, write, and perform basic math.

  • The ability to stand and walk for extended periods of time.

Primary Location: US-TX-Austin
Organization: Miraval Austin Resort and Spa
Pay Basis: Hourly
Job Level: Full-time
Job: Guest Services
Req ID: AUS004346

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.