Hyatt Reservation Sales Agent in BELLEVUE, Washington
Reservation Sales Agents will work from ourBellevue Sales Office located at 15325 SE 30th Place, Bellevue, Washington98007
The primary responsibility of this position is to take vacation sales phone calls complying with call quality standards, as well as accurately input electronic reservations. Provide high level of customer service.
Answer incoming calls inless than two rings in a professional demeanor following DHR call qualitystandards consistently at 90% or higher score;
Achieve monthlyconversion (sales) on a team basis of 40% or higher;
Participate in departmentprojects;
Keep current with allcommunication and department information.Ensure appropriate guest follow up takes place in a timely and properfashion;
Handle emailed inquiriesin a timely manner;
Input all reservations accurately;
Provide notes andcomments in Springer Miller Property management system regarding guestrequests; denote special needs to ensure a smooth registration upon arrival atthe front desk;
Enter Group Rooming Listsinto reservation system
Attend and participate inmonthly reservations meetings;
Participate in annualAspire sales training programs;
Due to the cyclicalnature of the hospitality industry, all Suncadia professionals may be requiredto work varying schedules to reflect business needs.
Good communication skills;
Ability to resolve problems;
Enthusiastic, friendly, courteous individuals required;
Organizational and people skills required;
Business casual dress required;
High School education or GED equivalent.
Previous working knowledge of Springer Miller Systems a plus
Must be able to type 35 w.p.m. and have computer knowledge;
People Person - must possess a professional, positive presentation and strong motivation to provide exceptional customer service;
Ability to thrive and succeed in a fast-paced, demanding work environment;
Ability to use office equipment in an efficient and effective manner;
Strong organizational skills;
Basic computer skills including proficiency with Microsoft Office software suite;
Ability to read and comprehend instructions and multitask;
Ability to work as a team-player and accept assignments from multiple individuals.
Ability to sit for long periods of time;
Exposure to basic office supply chemicals;
Must be able to personally lift up to 20 lbs. on a frequent basis;
Must be able to occasionally lift over 30 lbs. with assistance;
Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces and reach on a continuous basis.
Primary Location: US-WA-Bellevue
Pay Basis: Hourly
Job Level: Full-time
Req ID: BEL001892
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.