Hyatt Team Leader - Front Office in BISHKEK, Kyrgyzstan
About the Role
As the Team Leader – Front Office, you will be responsible for assisting with the efficient running of the department through the supervision of staff and operations of the hotel in accordance with the established brand standards of Hyatt Corporation. You will ensure the highest standards of customer service are met by efficiently processing the allocation and check in of arriving guests, receiving payments, posting transactions and check out of departing guests promptly.
Working in a team, you will support the Front Office Manager in supervising the day to day operations as well as supporting the team to achieve our purpose.
This varied and dynamic role provides a chance to develop your Hospitality career within an international company.
Some of the responsibilities include: * Ensure all Front Office employees are familiar with the hotel’s products, services, promotions, policies and procedures
Correctly allocating rooms for the following day
Oversee that the issuing, completion of the relevant documents is carried out according to hotel policy
Delegation of tasks and responsibilities to staff
Overseeing all staff performance whilst assisting them in their duties
Ensuring all employees deliver the brand promise and provide excellent service to both internal and external customers
Assist in the rostering of staff ensuring the department is adequately manned according to occupancy, service and costs
Efficiently and effectively handle and resolve all guest complaints with the support and guidance from the Front Office Manager
Oversee the up-selling and cross-selling of all facilities of the hotel
Ensure amenities and welcome letters are placed in the rooms prior to the guests arrival
Qualifications * Minimum two years’ experience in Front Office within a four or five star hotel environment
Experience using Opera systems is advantageous
Diploma level or higher qualifications in in business or hotel management is advantageous
Exceptional interpersonal, communication (with advanced proficiency of the English language) and time management skills with a strong ability to multi-task
Superior customer service skills along with excellent service resolution skills
The capability of working both autonomously and as part of a team
The ability to work well under pressure and possess a great attention to detail
The ability to create a positive first impression with an understanding of the importance of five star grooming standards
The flexibility to work on a rotating 24/7 roster, including public holidays
A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces.
Our values of Empathy, Creativity, Fun, Humility, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged.
If you are looking for a fulfilling career, please apply through www.hyatt.jobs
Primary Location: KG-Bishkek
Organization: Hyatt Regency Bishkek
Job Level: Full-time
Job: Front Office
Req ID: BIS000171
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.