Hyatt Jobs

  • "I feel like I am included, like I am part of something bigger, a small brick in a large wall, but a wall that means something."

    Alina, Room Attendant | Park Hyatt Chicago, Chicago, IL, USA

  • "Being part of Hyatt has been a tremendous opportunity to explore my passion for design. In working alongside my talented colleagues throughout the world, I truly feel part of a larger global family."

    Marisol, Design Manager | Hyatt Hotels Corporation, Chicago, IL, USA

  • "Hyatt gives me the ability to grow amongst a team that encourages me to be the best version of myself and to never stop improving."

    Kayla-jean, Social Media Manager | Grand Hyatt Kauai Resort and Spa, Koloa, HI, USA

  • "Hyatt is my second family. We are all treating each other with respect as we treat our favorite relatives. I am also happy to be working in a professional working environment which supports my needs providing a comfortable home away from home…"

    Hikmet, Team Leader (Food & Beverage) | Grand Hyatt Istanbul, Istanbul, Turkey

  • "I love working with people, both externally and internally. At Hyatt, I believe our authentic hospitality makes people’s life different."

    Benjamin (小洋), Assistant Manager – Bell Service (行李部- 副理) | Grand Hyatt Beijing, Beijing, China

  • "I like working at Hyatt, because I can be myself and creative. I like the familiar atmosphere. My lobby is my living room."

    Sandra, Chef Concierge | Hyatt Regency Dusseldorf, Dusseldorf, Germany

  • "Hyatt provides me with the ongoing training and resources to translate your meeting experience aspirations into an artfully crafted blueprint."

    Jamie, Catering/Convention Services Manager | Hyatt Regency Coconut Point Resort & Spa, Bonita Springs, FL, USA

Find Your Place at Hyatt

Be a part of something bigger. Make a difference in the lives of those around you. Love where you work. Join a company that has spent 61 years building families - valuing respect, integrity, humility, empathy, creativity, and fun. With careers spanning the globe, your perfect opportunity awaits. Discover why Hyatt is consistently ranked one of the world’s best places to work.

Job Information

Hyatt Guest Experienc Supervisor: Food & Beverage in CALGARY, Canada

Description:

JOB SUMMARY: Guest Experience Supervisor: Food & Beverage

Bar & Restaurant Overview

Hyatt Regency Calgary is looking forward to the exciting new direction of its casual dining restaurant, Thomsons. Come spring, the hotel's signature outlet will be redefined as an all-day dining serving breakfast, lunch and dinner with the ability to convert into a stylish, chic bar serving an impressive selection of wines, seasonal cocktails and signature concoctions. Its relaunch on May 15, 2019 will be a fresh new addition to the thriving dining scene of the historic Stephen Avenue Walk.

Role Summary

We are looking for a Guest Experience Supervisor: Food and Beverage

Guest Experience Supervisor who will be responsible for the smooth operations of our Bar and Restaurant, Thomsons, ourIn-Room Dining Operation and Bakers Café and leading our Food and Beverage Hosts.Our Food and Beverage Hosts are the smiling, gracious means to an excellent dining experience for our guests.

  • Supervise, support and assist our Food and Beverage Hosts in ensuring daily duties are performed at an exceptional level
  • Provide suggestions for implementation and training as required
  • Training and coaching team members
  • Ensure delivery of exceptional guest experience
  • First point of contact for any escalated service situations
  • Providing resolutions to our guest concerns with a high level of satisfaction
  • Assist with report generation, scheduling, payroll and inventory management as required.
  • Have full knowledge of all food & beverage menu items, garnishes, contents and preparation methods, as well as an understanding and awareness of allergens.
  • Ensure the restaurant looks presentable at all times
  • Maintain quality and timeliness of service in order to elevate each guest experience.
  • Understanding and adhering to all hotel policies, procedure and standards including those related to Alberta Health and ECOSURE.
  • Support the other Food & Beverage Hosts when needed
  • Make employee and guest safety a cultural cornerstone to maintain our reputation as an industry leader and guest safety advocate.
  • Excellent local knowledge to provide to our guests and intimate knowledge of our food and beverage menus.

Qualifications:
Experience * * Our Guest Experience Supervisor: Food and Beverage will be am individual who genuinely cares about our guests and understands that our food and beverage offering is the central ingredient in the recipe of success. The ability to multitask and priorities is important, as well as the ability to work well under pressure.

As a minimum, we expect all our Supervisors to be able to engage and connect with guests, with a creative, forward thinking approach. Flexibility to work a variety of shift patterns and a desire to provide exceptional customer service is essential.

§ Service-oriented style with professional presentation skills § F&B service experience, preferably as a lead or supervisor § Familiarity with Hyatt operating systems (Micros) and Microsoft Office preferred § Must possess the following strengths: high energy, effective communicator, effective in providing exceptional customer service, calm and collected presence under pressure § Clear concise written and verbal communication skills, and excellent attention to detail § Must have excellent organizational, interpersonal, decision-making and administrative skills § ProServe certification or ability to acquire within 30 days § Valid Class 5 driver’s license with clean driving abstract § Experience of leading teams would be an asset.

Primary Location: CA-AB-Calgary
Organization: Hyatt Regency Calgary
Pay Basis: Hourly
Job Level: Full-time
Job: Bars/Restaurants/Outlets
Req ID: CAL002092

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

DirectEmployers