Hyatt Night Audit in CHAPEL HILL, North Carolina
This position is responsible for the oversight of specific night audit duties as well as oversees the front office during the overnight shift.
Responsibilities for Night Auditor * Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay * Process invoices, post checks to vendors and distribute employee checks * Respond to guest complaints, requests and emergencies * Reconcile all accounts in a timely manner * Verify that all EOD work has been performed by other departments * Schedule guest wake-up calls and reservations for the following day * Respond to guest inquiries, concerns and complaints as needed * Answer phones and place reservations Qualifications for Night Auditor * Excellent communication and math skills * 2 years' experience in customer service or hospitality * Able to learn computer functions and other on-the-job skills * Strong eye for details * Good problem-solving skills * Ability to multitask * Solid customer service skills * Strong written and verbal communication skills * Exceptional customer service skills * Flexible Schedule holidays & weekends
Primary Location: US-NC-Chapel Hill
Organization: The Carolina Inn
Pay Basis: Hourly
Job Level: Full-time
Req ID: CHA002869
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.