Hyatt Director of Operations in CHARLESTON, South Carolina
_SUMMARY:_/ /The Director of Hotel Operations is responsible for overseeing the operations of the property, including; Front office, Rooms, and Property Management. This role embraces the property's vision and service culture promoting unity and teamwork amongst all departments, and cultivates a supportive and productive relationship with internal and external partners. TheDirector of Operationsshall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Wild Dunes Resort Culture as well as promoting Wild Dunes Resort as both the Destination and Employer of Choice! Essential job FUNCTIONS: * Provides innovative/creative thinking and strategies to effectively differentiate the property * Consistently delivers accurate forecasting projections for areas of responsibility and implement effective adjustments as required in staffing and other cost drivers to ensure profit integrity * Achieves high levels of customer satisfaction from property guests and Colleagues * Effectively represents the property in the local community, regionally and nationally * Ensures the property is operated safely and securely according to property and company standards * Manages organizational change productively by driving continuous improvement, building support for change, and adapting to change * Leads the career development of self and others by attracting and retaining high performing talent, by encouraging and supporting career development, and driving continuous learning
Colleague is held accountable for all duties of this job and other duties as assigned.
experience & education: * Previous experience with hotel/resort management is required. * Demonstrated skills in building personal credibility by behaving with the highest ethical standards, respecting and treating others fairly, and inspiring trust with all constituencies including the ownership group, community, asset management, customers and Colleagues * Demonstrated ability to implement and maintain a guest service focused culture in a long-term, consistent manner. * Ability to create strategic alignment between owner/company goals, property goals and individual goals to ensure success * Knowledgeable in revenue / yield management strategies * A strong understanding about driving group business; understands and directs public relations opportunities * Thorough understanding of income statements / balance sheets / cash flow / hospitality accounting and internal control principles * Strong cost management / operating margin skills; develops and delivers monthly/quarterly forecast and annual operating budgets on a consistent basis; develop annual business plans / budgets and then effectively monitor performance against plan __ _Job REQUIRMENTS:_ * Must be authorized to work in the United States * Must have valid driver’s license and meet company driving standards * Must be able to read, write and speak English * Must be at least 21 years of age * Must have excellent leadership skills * Must be a positive example for staff * Must be able to work well under pressure * Must be able to accurately follow instructions, both verbally and written * Must be highly detailed orientated * Must have excellent computer skills, including a strong working knowledge of Microsoft Office programs * Must be able to work in a fast paced environment * Must have excellent listening skills * Must possess excellent communication skills * Must be professional in appearance and demeanor * Must always ensure a teamwork environment * Ability to work a flexible schedule that may include evenings, weekends and holidays * Must have the ability to effectively deal and interact well with the guests and Colleagues and resolve problems/conflicts in a diplomatic and tactful manner * Must have a passion for creating an exceptional experience for all guests
Colleagues who are hired at Wild Dunes Resort will be verified through the federal E-Verify system. / / /Wild Dunes is an Affirmative Action / Equal Opportunity Employer and offers equal employment opportunity to all, based upon individual merit and does not discriminate on the basis of race, color, religion, national origin, sex, gender, age, disability status, protected veteran status or any other protected class or category. /
Primary Location: US-SC-Isle of Palms
Organization: Wild Dunes Resort
Pay Basis: Yearly
Job Level: Full-time
Job: Hotel Operations
Req ID: ISL000260
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.