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Hyatt Pool Attendant in CHARLESTON, South Carolina

Description:

Summary: The Pool Attendant ensures that the Swim Center, Boardwalk Inn and Grand Pavilion pools are opened, maintained, and closed properly on a daily basis. The Pool Attendant is responsible for pool operations, proper access, regulation enforcement, fee handling, retail sales, towel amenity, customer service, cleanliness, and promotion of swimming and Recreation amenities and programs.

The Pool Attendant shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Wild Dunes Resort Culture as well as promoting Wild Dunes Resort as both the Destination and Employer of Choice!

Essential Job Functions:

  • Towel distribution and retrieval

  • Access control at privatefacilities

  • Promote Pool safety and reporthazards immediately

  • Timely opening and closing ofswimming facilities

  • Accurate pool chemistry recording

  • Operation and maintenance of poolcleaning equipment and supplies

  • Placement of lane lines and otherpool equipment

  • Maintain overall water and areacleanliness and sanitation

  • Accurate cash handling, POS andaccounting duties

  • Consistent restocking, folding,delivery and distribution of pool towels

  • Sales of lessons and smallmerchandise items

  • Operation of power washer, leafblower, pool vacuums, manual tools

  • Ability to maneuver pool coverseasonally

  • Enforce pool policies andregulations

  • Answers phone calls and all guestinquiries

  • Maintain overall presentation ofthe swimming areas

  • Maintain office cleanliness

  • Assist recreation, food andbeverage or other departments as needed

  • Be alert and aware of weather orother circumstances that may affect patrons or equipment

  • Be knowledgeable and assist withspecial events as needed

  • Provides general resortinformation for guests

  • Interacts with resort staff in aprofessional manner, assisting other departments with necessary information

  • Up sells other resort services andamenities to guests

  • Addresses any guest issue promptlyand with concern

  • Offers guests assistance resortdirections, activity suggestions, etc.

  • Maintains constant awareness ofsafety issues and reports all safety incidents to on-duty supervisor.

  • Acts with responsibility towardsall company property, supplies and equipment.

  • Maintains a professionalappearance. Follows all Wild Dunes Resort dress code standards.

  • Remains alert, courteous andhelpful to the guests and colleagues at all times.

Colleagueis held accountable for all duties of this job and other duties as assigned.

Qualifications:

Experience & Education:

  • High school education

  • At least one year customer serviceexperience preferred

  • Pool operations or swimmingexperience preferred

Job Requirements:

  • Must be authorized to work in the UnitedStates

  • First Aid, CPR, AED certification

  • Must be able to read, write andspeak English

  • Ability to work a flexibleschedule that may include evenings, weekends and holidays

  • Must be able to accurately followinstructions, both verbally and written

  • Must possesses excellentcommunication skills

  • Must be professional in appearanceand demeanor

  • Must be able to work underpressure

  • Must have excellent listeningskills

  • Must have the ability to dealeffectively and interact well with the guests and Colleagues

  • Must have the ability to resolveproblems/conflicts in a diplomatic and tactful manner

  • Must have a passion for creatingan exceptional experience for all guests

  • Must be able to operate portablepower tools, mechanical tools, and gas and electric powered machinery safely

  • Must be able to swim

Working Conditions:

  • Must be able to stand on feet andwalk throughout the day

  • Must be able to climb stairs andwalk on uneven surfaces on a regular basis

  • Must be able to frequently liftand carry up to 50 lbs at shoulder height

  • Must be able to bend, squat, push,pull heavy carts and supplies frequently

  • Must be able to perform simplegrasping, fine manipulation, and repetitive hand & arm movements frequently;squeezing and overhead reaching

  • Must be able to push and pull fulllinen carts weighing approximately 300 pounds

  • Must be able to swim and performduties in a 4.5 foot deep pool

  • Severe weather conditions (heat,sun, wind, rain, warm water, cold water)

Wild Dunes is an Affirmative Action / Equal Opportunity Employerand offers equal employment opportunity to all, based upon individual merit anddoes not discriminate on the basis of race, color, religion, national origin,sex, gender, age, disability status, protected veteran status or any otherprotected class or category.

Primary Location: US-SC-Isle of Palms

Organization: Wild Dunes Resort

Pay Basis: Hourly

Job Level: Seasonal

Job: Golf and Recreation

Req ID: ISL000337

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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