Hyatt Resort Restaurant Server in CHARLESTON, South Carolina
Summary : The Server is responsible for ensuring the standards of service in assigned food and beverage outlets. S/he will take orders, deliver food, drinks and other items to guests. The Server will act as a liaison between the kitchen and guests. S/he will assist with maintaining the AAA Four Diamond standards andshall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Wild Dunes Resort Culture as well as promoting Wild Dunes Resort as both the Destination and Employer of Choice!
Essential job Functions:
Adheresto the steps of service using the service standards manual
Takesguests orders using seat numbers and appropriate order taking sheets
Entersorders accurately into POS systems
Familiarizeshim/herself with all menus including three meal periods, lounge menu, wineand beverage lists
Resetsdining room according to meal period and table needs
Performsfood & beverage preparation duties such as preparing condiments,brewing coffee and ensuring work stations are stocked
Followsall proper bookkeeping and cash handling procedures
Ensuresall opening, on-going and closing side work is complete and signed off bya manager on duty
Servesfood and beverages to guests
Informsand promotes guests of daily/nightly specials
Checksguests’ identification to ensure minimum age requirement for consumptionof alcoholic beverages
Removesdishes, glasses, silverware or other item from tables and countertops andtakes them to the kitchen for proper sanitation
Answersquestions and/or makes recommendations on menus items
Cleanstables and/or counters & seats after guests are finished
Explainshow various menu items are prepared, describing cooking methods andingredients
Takesinto consideration any special request, dietary issues made by the guest
Performsfood preparation duties such as preparing salads, appetizers, cold dishes,portioning desserts and brewing coffee
Providesgeneral resort information for guests
Offerswarm and sincere welcome/farewell for all guests of Wild Dunes Resortincluding use of guest name & good eye contact with each guest
Maintainsan up to date working knowledge of all resort amenities as well as anyspecial events
Interactswith resort staff in a professional manner, assisting other departmentswith necessary information
Up sellsother resort services and amenities to guests
Describesand recommends wine pairings to guests
Bringswine selections to tables with appropriate glasses and pours the wine forguests
Ensuresfinal quality check on food and beverage prior to serving guests
Monitorsassigned tables for customer satisfaction, quality and additional service
Accuratelyprepares guest bills and provides in a timely manner and ensures accuratepayment is received
Accuratelyreports tips & shift times in the appropriate location at the end ofeach shift
Addressesany guest issue promptly and with concern
Providesassistance to restaurant staff as needed
Attendsmonthly mandatory department meetings and appropriate resort and divisionmeetings
Maintainsconstant awareness of safety issues, (i.e. broken glass, frayed electricalcords, leaks, broken locks and suspicious persons). Reports all safetyincidents to on-duty supervisor.
Actswith responsibility towards all company property, supplies and equipment.
Maintainsa professional appearance. Follows all Wild Dunes Resort dress codestandards.
Colleagueis held accountable for all duties of this job and other duties as assigned.
Experience & Education:
Highschool diploma or equivalent
Priorhospitality experience preferred
At leastone-year high volume restaurant serving experience preferred
At leastone-year food & beverage experience preferred
At least6 months POS system experience preferred
Adequatewine, beer and mixed drink knowledge preferred
Must beauthorized to work in the United States
Must beable to read, write and speak English
Must beat least 18 years of age
Must beable to accurately follow instructions, both verbally and written
Mustpossesses excellent communication and listening skills
Must beprofessional in appearance and demeanor
Must beable to work under pressure and in a fast-paced environment
Mustalways ensure a teamwork environment
Abilityto work a flexible schedule that may include evenings, weekends andholidays
Musthave the ability to deal effectively and interact well with the guests andColleagues
Musthave the ability to resolve problems/conflicts in a diplomatic and tactfulmanner
Musthave a passion for creating an exceptional experience for all guests.
Colleagues who are hired at Wild Dunes Resort will be verified through the federal E-Verify system.
Must be able to stand and walk throughout the shift
Must beable to frequently lift and carry up to 25 lbs at shoulder height;
Must beable to occasionally push/pull up to 75 lbs
Must beable to perform simple grasping, fine manipulation, overhead reaching, andrepetitive hand & arm movements frequently; and squeezing occasionally
WildDunes is an Affirmative Action / Equal Opportunity Employer and offers equalemployment opportunity to all, based upon individual merit and does notdiscriminate on the basis of race, color, religion, national origin, sex,gender, age, disability status, protected veteran status or any other protectedclass or category.
Primary Location: US-SC-Isle of Palms
Organization: Wild Dunes Resort
Pay Basis: Hourly
Job Level: Seasonal
Req ID: ISL000293
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.