Hyatt Resort Restuarant Host in CHARLESTON, South Carolina
Summary : The Host/ess is responsible for greeting and proper seating of guests as they enter the restaurant. S/he will be responsible for creating an excellent first impression as well as ensuring timely and appropriate seating of guests. The Host/ess will assist in maintaining the AAA Four Diamond Standards. The Host/ess shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Wild Dunes Resort Culture as well as promoting Wild Dunes Resort as both the Destination and Employer of Choice!
Essential job Functions:
Plansand coordinates timely seating of guests
Takesreservations in person and over the phone, using professional language atall times
Cleansand resets tables as needed
Providesguests with high chairs, booster seats, etc.
Ensuresguests are comfortable if required to wait
Maintainscleanliness of podium areas
Answersrestaurant telephone, responding to guests’ questions in a professionalmanner
Escortsevery guest to table, hands out menus and ensures table(s) are properlyset up
Maximizesthe seating of the restaurant
Attendsmandatory monthly department meetings appropriate resort and divisionmeetings
Assistsservers, bussers with refilling beverages and/or clearing tables
Notifiesservers of guests’ special requests, events, etc.
Completesall assigned side-work, obtaining manager’s signature when complete
Informsserver of any potential guest issues
Familiarizeshim/herself with menu
Answersquestions and/or makes recommendations on menus as needed
Assistsservers with monitoring assigned tables for customer satisfaction, qualityand additional service
Providesgeneral resort information for guests
Offerswarm and sincere welcome/farewell for all guests of Wild Dunes Resortincluding use of guest name & good eye contact with each guest
Maintainsan up to date working knowledge of all resort amenities as well as anyspecial events
Interactswith resort staff in a professional manner, assisting other departmentswith necessary information
Up sellsother resort services and amenities to guests
Addressesany guest issue promptly and with concern
Offersguests assistance resort directions, activity suggestions, etc.
Maintainsconstant awareness of safety issues, (i.e. broken glass, frayed electricalcords, leaks, broken locks and suspicious persons). Reports all safetyincidents to on-duty supervisor.
Actswith responsibility towards all company property, supplies and equipment.
Maintainsa professional appearance. Follows all Wild Dunes Resort dress codestandards.
Remainsalert, courteous and helpful to the guests and colleagues at all times.
Colleagueis held accountable for all duties of this job and other duties as assigned.
Experience & Education:
Highschool education preferred
Priorfood and beverage experience preferred
At leastsix months customer service experience preferred
Must beauthorized to work in the United States
Must beable to read, write and speak English
Must beat least 16 years of age
Must beable to accurately follow instructions, both verbally and written
Mustpossesses excellent listening communication skills
Must beprofessional in appearance and demeanor
Mustalways ensure a teamwork environment
Must beable to work under pressure
Musthave strong computer skills, with a working knowledge of Microsoft Office
Must beable to work in a fast-paced environment
Abilityto work a flexible schedule that may include evenings, weekends andholidays
Musthave the ability to deal effectively and interact well with the guests andColleagues
Musthave the ability to resolve problems/conflicts in a diplomatic and tactfulmanner
Musthave a passion for creating an exceptional experience for all guests
Colleagues who are hired at Wild Dunes Resort will be verified through the federal E-Verify system.
Must beable to work in a variety of weather conditions (rain, wind, sun, heat)
Must beable to work indoors or outside
Must beable to stand on feet and walk throughout the day
Must beable to climb stairs and walk on uneven surfaces on an occasional basis
Must beable to frequently lift and carry up to 25 lbs at shoulder height
Must beable to bend, squat, push, pull frequently
Must beable to perform simple grasping, fine manipulation, and repetitive hand& arm movements frequently; squeezing and overhead reachingoccasionally
Wild Dunes is an AffirmativeAction / Equal Opportunity Employer and offers equal employment opportunity toall, based upon individual merit and does not discriminate on the basis ofrace, color, religion, national origin, sex, gender, age, disability status,protected veteran status or any other protected class or category.
Primary Location: US-SC-Isle of Palms
Organization: Wild Dunes Resort
Pay Basis: Hourly
Job Level: Seasonal
Req ID: ISL000296
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.