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Hyatt Restaurant Supervisor - Billy G%27s Smokehouse (full time) in CHARLESTON, South Carolina

Description:
The Restaurant Supervisor is responsible for overseeing assigned Food & Beverage outlets to ensure optimum performance, exceptional guest service and maximum profitability of all functions. They will train and motivate staff to exceed goals.The Restaurant Supervisor will assist in maintaining the AAA Four Diamond Standards.The Restaurant Supervisor shallstrive to provide exceptional service to both internal and external guests at all times.

Essential job Functions:

  • Maintains a commitment to customer service and guest satisfaction
  • Leads and supervises the outlets team
  • Prepares forecasts and reports and assists in the development of the food & beverage budget
  • Conducts daily lineups before each shift
  • Communicates all necessary information to the front and back of house staff for each shift
  • Ensures physical atmosphere and cleanliness of the restaurant, including inspecting tabletops and side stations
  • Takes initiative to develop and execute new promotions, events, etc.
  • Responsible for daily report input and log book entries
  • Enforces high standards of hygiene and sanitation within the outlets
  • Tracks payroll and revenue daily
  • Ensures the security of monies, credit and financial transactions
  • Establishes par levels for supplies and equipment
  • Supervises the performance, attendance, attitudes, appearance and conduct of team
  • Manages timely completion of performance appraisals
  • Monitors time punches in Timesaver, ensuring accurate payroll for all Colleagues
  • Monitors and maintains the outlets’ systems and equipment to ensure their optimum performance
  • Develops and implements controls for expense management
  • Implements strategies to continually improve revenues
  • Assists with the development, training and inspiration of outlets staff for promotion
  • Provides prompt follow-up to all guest concerns
  • Assists the Director of Food & Beverage with the design and implementation of training programs
  • Empowers team to exceed service standards
  • Instills a calm, organized approach in all stressful situations
  • Works with HR to recruit and hire staff
  • Completes all proper new hire and termination paperwork
  • Orders all necessary office supplies and ensures proper stocking levels
  • Maintains a safe and pleasant work environment
  • Ensures cleanliness of outlets’ storage rooms
  • Promotes high Colleague morale
  • Recommends discipline and/or termination when appropriate of Colleagues
  • Takes a proactive approach to coaching and counseling
  • Attends appropriate resort, division and department meetings
  • Resolves guest issues promptly and with great care and effectiveness
  • Maintains a strong knowledge of hospitality trends, especially food & beverage
  • Provides general resort information for guests
  • Utilizes labor management tools to schedule and control labor costs

Qualifications:
* High school diploma, GED, or the equivalent work experience required * Two or four year degree in field of choice preferred * At least three years supervisory food and beverage experience required * Prior Four or Five Diamond experience preferred

Primary Location: US-SC-Isle of Palms
Organization: Wild Dunes Resort
Pay Basis: Hourly
Job Level: Full-time
Job: Food and Beverage
Req ID: ISL000155

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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