Hyatt Jobs

Mobile Hyatt Logo

Job Information

Hyatt Director, Data Science and Machine Learning in CHICAGO, Illinois


Hyatt Hotels Corporation is an international hotel operating company with $4.5B in annual revenue and more than 850 properties spanning more than 60 countries. We are guest obsessed and dedicated to improving clock speed and providing first class guest interactions. In order to achieve this mission, we aim to be a data fueled organization focused on improving and simplifying the experience of our guests, customers, owners and colleagues.

Role Summary

Hyatt seeks an extraordinary data science (ML/AI) leader to define our data science vision and build the algorithmic assets and features that Hyatt guests, members, customers and internal users leverage to transform the guest experience and drive efficiencies across the operations of our business.

As a Director of Data Science and Machine Learning you are the team lead responsible for delivering technical and performant solutions across our environments and services for products and applications. You will be hands on with every stage of the product development lifecycle from collecting and distilling business requirements to delivering the finished product. You will also interface directly with product and project management and collaborate closely with other engineering disciplines to convey requirements and develop integrated solutions. This role is highly visible to leaders and key business stakeholders across the organization.

The team is responsible for data science and is embedded with product teams following an agile delivery methodology. Applying the latest techniques and approaches across the domains of data science, machine learning, and AI isn’t just a nice to have, it’s a must. In this role, you will drive value by creating consistently smarter and more data driven teams.

Day-to-day, your role includes:

  • Manage and develop a high performing team of data scientists and ML engineering by leveraging individuals strengths and fostering opportunities for improvement

  • Lead our Machine Learning capabilities and product offerings for the Hospitality Industry

  • Unlock hidden value by connecting new and existing data assets and by creating new analytics products in close collaboration with cross-functional internal teams

  • Create tactical and strategic plans for all existing and upcoming AI/ML products based on prior experience and industry-specific expertise

  • Frame business problems into actionable data science projects, which will, in turn, create business values for guests, customers, owners and colleagues

  • Develop and deploy high-performance AI/ML models as a leader of the core development team, leveraging supervised, semi-supervised, unsupervised, and/or reinforcement learning.

  • Recruit top talent in analytics and AI/ML to develop strong teams based on the growing needs of the business

  • Set standards of excellence for the team by demonstrating professional expertise, strong work ethic, integrity and professional behavior

The ideal candidate demonstrates a commitment to Hyatt core values: respect, integrity, humility, empathy, creativity, and fun.



  • 10 years of hands-on experience in end-to-enddevelopment of machine learning (ML) and artificial intelligence (AI) productsand services required

  • High-level leadership skills and priorexperience of managing the creation and deployment of Machine Learningsolutions

  • A hands-on leader who has excelled at buildingteams who have strong organization skills, attention to detail, tenacity forsuccess, and excellent communication skills

  • Strong experience in predictive analytics,machine learning, optimization, and agile product development

  • Experience in designing a productionenvironment on Cloud, creating model scoring pipelines, and deploying AI/MLmodels through REST API

  • Knowledge and experience in SQL, NoSQLdatabases, Python, Flask, R, Java, C /C#, AWS and/or other Cloud products andservices

  • Education: Master’s or Ph.D. degree (top-tierresearch institutions, in Math, Statistics, Hard Science, Computer Science,Engineering or other closely related disciplines preferred)

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary

Primary Location: US-IL-Chicago

Organization: Hyatt Corporate Office

Pay Basis: Yearly

Job Level: Full-time

Job: Technology

Req ID: CHI010577

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.