Hyatt Simphony POS Project Specialist in CHICAGO, Illinois


Job Summary: This role will support the direction of the Manager of Solutions Delivery and will have global Point of Sale and Spa project responsibilities focusing on but not limited to, Oracle 9700, Oracle Simphony, Agilysys InfoGenesis, TAC Reservation Assistant and Book4Time. In this role the individual will focus on implementation, user acceptance testing, documentation and deployment of projects for these systems to Hyatt hotels.


  • Analyze project requests
  • Utilize hotel operation experience to define project scope and objectives
  • Create business requirements document
  • Manage project plans
  • Define efficient implementations process
  • Collaborate with IT departments/vendors to implement projects
  • Actively participate in project implementation
  • Utilize problem solving skills to assist hotels who have escalated questions/issues concerning the business process
  • Prepare support documentation and deliver to appropriate parties
  • Create thorough documentation to deliver to hotels upon implementation
  • Deliver projects within agreed upon timeline
  • Document and escalate findings/issues pertaining to the application certification process
  • Work on several projects simultaneously and under tight schedules
  • Perform user acceptance testing for Point of Sale and Spa systems
  • Complete testing certification process for each system release
  • Maintain and create all relevant test scripts


Experience/Technical Skills:

  • Minimum of two years of Rooms Operations experience
  • Strong process management experience
  • Associates Degree
  • Familiar with hotel technology configuration and architecture
  • Experience with systems support at the hotel and corporate level
  • Must have experience with MS Office (Word, Excel, PowerPoint), MS BPOS platform (Outlook, SharePoint)
  • Experience with Hyatt Point of Sale and Spa systems
  • Ability to perform analysis, define new processes to improve services for our hotel colleagues as it relates to the Property Management System
  • Experience in developing and executing a well-defined approach to problem-solving
  • Experience with user acceptance testing
  • Excellent verbal, written and interpersonal skills.
  • Adaptable and with intellectual ability to thrive in a demanding, fast-moving and customer focused environment
  • Experience of supporting applications such as Hotel Revenue Management Systems, Central Reservation Systems, Hotel Property Management Systems, and Sales and Catering Systems

Primary Location: US-IL-Chicago
Organization: Hyatt Corporate Office
Pay Basis: Yearly
Job Level: Full-time
Job: Hotel Operations
Req ID: CHI009062

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.